SprinlyReviews of sprinly.com

Response from SprinlySep 14, 2022

Hi Kimberly, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you by sending you a free week of meals. Would this be something you are interested in? Feel free to peruse the menu and let us know a week that works best with your needs and we would be happy to send you meals to try! https://sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Sara, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you by sending you a free week of meals. Would this be something you are interested in? Feel free to peruse the menu and let us know a week that works best with your needs and we would be happy to send you meals to try! https://sprinly.com/pages/menus. We dont have many low-carb options but when you click on the pictures of the meals the calories, protein, carbs, etc. are all listed out for your convenience! As for low-carb or keto options, we do not have many. Typically our meals will have about 30-80 grams of carbs each. Also, keep in mind, that we only use gluten-free ingredients and never use any processed or refined carbs. Instead, we fill our meals with brown rice, quinoa, gluten-free pasta, soba noodles, and organic veggies! I hope this helps! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Debbie, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. I am so glad we got that order refunded for you, but sometimes when we late cancel, it does not always get taken off the list of orders so sometimes we accidentally send the meals, thankfully it was at no charge and I hope you were still able to enjoy them even though you got meals from another company. Our website can be confusing and it still confuses us when we input changes for clients and it gets reset. We are always learning and improving! We always want to take care of you here at Sprinly and I hope we can serve you again in the future properly. Enjoy your evening and have a wonderful rest of your week! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Lauren, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. It looks like we already took care of you for your warm delivery and I am so so sorry that your first experience was subpar. A warm delivery is not up to our standards at all. I have spoken with our Logistics Manager and I wanted to let you know that we can actually switch you to an even more expedited shipping for the warm summer months so that your meals are shipped overnight. This way, we can always guarantee you receive your meals fresh and cool. We're happy to do this at no additional cost to you so you can enjoy our delicious meals! Would this be something you are interested in? I'd be happy to set that up for you, just let me know! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Cheyenne, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. This is so distressing to hear, I can only imagine how frustrating this has been for you! The summer has really tested our packaging and insulation 😥 I totally understand why you cancelled your subscription, especially since this happened not only once but twice. I would really like to give it another more shot! Whether this is a shipping issue, or if someone on our Box Packing line has gotten sloppy, I am reporting this to our Logistics and our Operations Managers to resolve this for you, and for any other client who may be experiencing these issues this summer. Further, we have a super special list of clients that get extra attention when we pack and ship your meals, and I really think that this could help you. Is there any chance you'd be willing to allow us one more opportunity to impress you? I would gladly add you to this list for the foreseeable future, so that you always get this extra special care! We would also love to send you two free weeks of meals to make up for the 2 weeks of meals that arrived warm and no longer fresh so you get a chance to try out meals and enjoy! Please let me know if this is something you would like to try, I truly believe that you would enjoy continued meal deliveries. Just let me know how you'd like to proceed, I'll do whatever I can to make things right for you both. We appreciate you! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Lisa, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. Our meals should definitely be lasting you 5-6 days after delivery, so something is not right here. This is so distressing to hear, I can only imagine how frustrating this has been for you! The summer has really tested our packaging and insulation 😥 I totally understand why you cancelled your subscription, but I would really like to give it one more shot! Whether this is a shipping issue, or if someone on our Box Packing line has gotten sloppy, I am reporting this to our Logistics and our Operations Managers to resolve this for you, and for any other client who may be experiencing these issues this summer. Further, we have a super special list of clients that get extra attention when we pack and ship your meals, and I really think that this could help you. Is there any chance you'd be willing to allow us one more opportunity to impress you? I would gladly add you to this list for the foreseeable future, so that you always get this extra special care! We would also love to send you a free weeks of meals to make up for the inconvenience. Please let me know if this is something you would like to try, I truly believe that you would enjoy continued meal deliveries. Just let me know how you'd like to proceed, I'll do whatever I can to make things right for you both. We appreciate you! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Margaret, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. Do you remember what meal was watery, slimy, and bad? Our meals last about 5-6 days after receiving, besides meals that are labeled "Eat Earlier". I definitely don't want this to happen to anyone else, so I would love to pass along any of your feedback to my Culinary team for review. Our insulated packaging is designed to keep your food fresh during transit. The meals are made to go right into the refrigerator. They'll be good there through Sunday so that you're able to enjoy them throughout the week! Some of the meals may contain an "Eat First" or "Eat Earlier" symbol on the front of their individual packaging. Those meals should be consumed within the first 2-3 days of receiving them, due to certain ingredients that may not keep fresh as long as those in other meals. The "Eat First" and "Eat Earlier" symbols, by the way, are also available for viewing online, when you tap or click on a meal's image in the meal selector. Meals the week of Aug 8: 2x Pesto Pasta with Sun-dried Tomato Cake 2x Zucchini Noodle Pesto Pasta with Italian Garbanzo Bean Patties 2x Chipotle Sweet Potato Hash with Plant-Based Chorizo Crumble and Chipotle Aioli Meals the week of Aug 15: 2x Mac and "Cheese" with Steamed Broccoli and "Bacon" 2x Chili Con Queso with Fajita Crumble and Rice 2x Citrus Detox Salad with Beet, Pumpkin Seeds and Fresh Oranges I hope this information is helpful and look forward to hearing back from you! 😊 Warmly, Rachel

Response from SprinlySep 15, 2022

Hi Erin, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you again! Our menu is always changing and you and view it at: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel