SprinlyReviews of sprinly.com

Response from SprinlySep 27, 2022

Hi Tony, Thanks for reaching out about this, and I'm so sorry for any trouble! I do see that we issued a refund for your first order, which arrived with some issues. Are you reaching out today because you received another delivery that arrived in this condition? If that is the case, I would like to make some changes to your account today, so that we can send you another box next week with some very special considerations. I truly believe you'll enjoy a continued subscription, so I want to do everything I can to make this right for you. I'm looking forward to your feedback! Kindly, Katherine

Response from SprinlySep 26, 2022

Hi Pam, While we're sorry to see you go, I can confirm that your subscription is now cancelled. You won't see any further charges or deliveries from us unless you choose to resume your services. Of course, since you've already paid for this week's delivery, you'll receive it soon but see nothing further after that. Restart your subscription at any time by logging into your customer portal, and hitting the "Reactivate" button that is now on your My Subscription page. I hope this has been helpful, and thanks for giving us a try! 😊 Sincerely, Katherine

Response from SprinlyAug 29, 2022

Hi Bridgit, Thank you for your feedback. I am so sorry to hear that your Sprnly experience has not been the best. We always want it to be a positive one! We are still a small team, trying to do the best we can. We have weekly meetings to talk about issues like cracked cups or subpar meals due to transit. Mushy meals should not be happening and is not aligned with our standards at all! Can you tell me if your deliveries have been delivered with visible damage to them? Also, if you can remember, were the ice packs still cool to the touch? Any information you can provide would be helpful, as this is definitely not normal, nor is it up to our standards. So, having as much information as possible to investigate this going forward would be great. We would love the opportunity to send you meals, free of charge so you can give us another try! Would this be something you are interested in? I can even make sure you get meals next week if you let me know by Thursday at 11:59PM EST. Look forward to hearing back from you and we hope we get another chance to impress you. Thank you so much for your honest feedback, it truly helps us learn and grow! We appreciate you, Bridgit! Kindly, Rachel

Response from SprinlyAug 27, 2022

Hi Theresa, Thanks for reaching out about this. I have taken a look at your account and this is what I can see: June 12 - initial sign up (charged) June 15 - charge date ($0 for meals to come the week of June 20) June 22 - charge date (charged for meals to come the week of June 27) Meals the week of June 20: ESTIMATED DELIVERY DATE Pending FedEx Tracking Number: 2744 8452 2558 Meals the week of June 27: DELIVERED Wednesday6/29/2022 at 11:02 am FedEx Tracking Number: 2747 6155 7078 I'm so sorry for the trouble! I do see that we processed an order and prepped and packed meals for you. However, I also see according to your tracking information that these meals never made it to you. I'm so sorry about that! I'll definitely let the shipping team know so they can look into it. In the meantime, I've applied a credit to your account for the full cost of that order. You'll now see that your next charge comes out to $0. Again, I'm so sorry for the trouble! Thanks so much for your patience and kindness with us. We appreciate you! 😊 Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Alia, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? Was it the flavor? Perhaps did your meals not arrive fresh? Were the ice packs still cool and the meals cool to the touch and everything looked and smelled fresh? We would love the chance to impress you by sending you a free week of meals. Would this be something you are interested in? Feel free to peruse the menu and let us know a week that works best with your needs and we would be happy to send you meals to try! You can view the menu by visiting: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Erin, Thanks for taking the time to leave us a review. I just want to make sure you did receive your orders. It looks like you should have gotten two and you have one on the way next week (charge date Sept 14). It does say your meals were delivered for your past two charges. I have included screenshots and tracking below. This week's meals: https://t.lasership.com/Track/1LSCZLB0011SR7G Meals the week of Aug 29: https://t.lasership.com/Track/1LSCZLB0010RR7V Look forward to hearing back from you. Kindly, Rachel