R B.
Always good but this particular time…
Always good but this particular time the delivery was a day later than usual. The cool packs were cold but at liquid stage instead of some solid. Maybe the bottom pack was still somewhat solid/liquid mix but the other two (top, middle) were liquid but cool. So meals were still good. It was Labor Day weekend prior so I think you all mentioned that delivery would be different in a email. I got used to getting the deliveries with the solid or semi solid cool packs. I get a little antsy when the packs are mostly liquid that’s all. Have a great day! With the reply I agree and updated to 5 ⭐️
Response from SprinlySep 14, 2022
Hi Randy, Thanks for taking the time to leave us a review. You're correct, with the Labor Day holiday on Monday everything was pushed back by a day so instead of sending meals on Monday, we sent meals on Tuesday since production was also pushed back. Meals should have arrived that week on either Wednesday or Thursday. As long as your meals are cool to the touch and everything looks and smell fresh you are good to go, but if they arrived warm and smelly, then they definitely are not fresh anymore. Were you still able to enjoy your meals last week? Look forward to hearing back from you. Kindly, Rachel