SprinlyReviews of sprinly.com

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, BethLauraand for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I did want to let you know we are in the process of revamping our current menu and developing new recipes and we have a few that are actually going to be on the menu in the next few weeks, yay! I will definitely also pass along your feedback to our culinary team ❤️ We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Barbara, and for taking the time to leave us a review😄 Our culinary team is often reviewing recipes against client feedback, so thank you for letting us know, I will definitely pass along this feedback to our team. Is there a specific dish you found bland or was it overall? You are totally right, there are a lot of options for compostable containers out there, but we have some pretty specific needs for our containers. These containers are great for take out, like Chipotle, but the issues we have with them is that the material would not hold up during shipping, and the meals likely wouldn't last as long. With the moisture from the meals and the boxes getting tossed around during shipping, they would likely get crushed and cause a mess for our clients, which we certainly do not want. Also, we are working really hard on creating a film that would protect our meals and help them last longer, and unfortunately, the film would not adhere to something made from this material. But, again, we are always willing to take any feedback people have so we can use it to help us improve and appeal to more customers. We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Frances, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We're always working on refining our packaging to be as environmentally friendly as possible. There is a lot of options for compostable containers out there, but we have some pretty specific needs for our containers. These containers are great for take out, like Chipotle, but the issues we have with them is that the material would not hold up during shipping, and the meals likely wouldn't last as long. With the moisture from the meals and the boxes getting tossed around during shipping, they would likely get crushed and cause a mess for our clients, which we certainly do not want. Also, we are working really hard on creating a film that would protect our meals and help them last longer, and unfortunately, the film would not adhere to something made from this material. But, again, we are always willing to take any feedback people have so we can use it to help us improve and appeal to more customers. 😊 We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Terri, and for taking the time to leave us a review😄 We're so glad you enjoyed your Sprinly experience! We loved sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I understand your concern and thank you for sharing your feedback with us. We're always working on refining our packaging and trying to figure out ways to be as environmentally friendly as possible. For example, after 3+ months of research into a compostable container that could hold up in transit, we only found one, but it required an initial purchase of over a million units. While we're not there yet, we're working on it! Instead, we switched to a container that is made of up to 40% recycled material, which is the highest % we've been able to find. All of our packaging materials are either 100% compostable or recyclable! We will continue working on this while also trying to stay true to our mission of spreading health to more people ❤️ Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Charlene, and for taking the time to leave us a review😄 We're so glad you enjoyed your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I am sorry you did not enjoy some of our dishes. Our culinary team is often reviewing recipes against client feedback, do you happen to recall which dishes you did not enjoy so I can pass along this feedback to our team? Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Gianna, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! I am so sorry to hear about your last delivery. When you say the ice packs were thawed, did your meals arrive warm that week? Sometimes our ice packs might not have any "ice" left but they are designed to keep the meals cool through transit (end of the day Wednesday). We definitely dont recommend enjoying meals if they arrive warm for they are no longer fresh. We appreciate you! Look forward to hearing back. Kindly, Rachel