SpringhillsuitesReviews of springhillsuites.com

I called 1 hour ago and, when asking about a veteran discount, was told that they do not have any. This of course is fine, its not a requirement by any means, but when I mentioned that I would have to look elsewhere then do to the price, I was offered a 25% discount (with cancelation flexibility) to book with them as long as I became a free member. I had to talk it over with my partner, so I asked if I could call them back in an hour to secure the deal, to which I was told that I could. After shopping around, the 25% discount made this hotel the best deal, so I called back. Calling back, I got the exact opposite experience. I was told that they would have no idea who I talked to (because they don't have any notes on any calls they take) nor what discount I was offered. I explained the offer and why it came about and was turned down by both the associate and the manager who oversee their customer service team. As a massive company, they somehow have no way to track the calls or figure out who you talked to. Overall, a very poor customer experience, coming from someone who works in Customer Service! Marriott, feel free to contact me about this review.

I stayed at SpringHill Suites Atlanta Buckhead location. The service I received as a loyal ambassador & titanium elite member during my stay here was terrible. The rep was inconsiderate, and extremely unprofessional. As a loyal ambassador & titanium elite member I booked the room days in advance, but I ended up wasting 3x more money than the hotel cost after I arrived at the hotel to find out they had no rooms available. Bc of this I also was extremely late for my business meeting, which was the only reason I flew into Atlanta. The front desk rep Colin showed absolutely no care for the huge inconvenience caused to me. My flight to Atlanta landed around 8am. I arranged an Uber to take me to the hotel, and arrived around 10:30am. I was willing to wait for a room, however, the front desk rep Colin said he didn’t know when rooms would be available. Then Colin lied to me claiming I could cancel, and get my paid points back into my account within minutes, so I could rebook somewhere else. I ended up having to book a same day reservation at another hotel at an extremely high rate because it was same day.

Terrible service: This hotel and the property doesn't give any respons to people from Booking! They ignore their emails! Our travel insurance advised us to cancel by Booking (where we made the reservation). They are asked several times for cancellation due medical problems. But it's not possible to contact them, so a warning to all! Even no reaction to us too which is really sad and bad!!! We're already trying together with Booking since 31 August to cancel with exception to cancel our trip which will start 21 September, with full refund, but with not any respons and no result. Even Booking is sending us that they don't respond! Regards, Valerie

I contacted Spring Hill Suites to book a reservation and I got the worst service anyone can ever experience from an agent who said her name was Thai. She refused to transfer to the location to get my questions answered and refused to get me over to a supervisor. She hung up on me when I continued to beg her to assist me like a human being. I will never stay at this location and it’s sad when I was ready to book for my daughters birthday party. All I needed to make sure is that the pool was open. The worst service ever! Will never stay here.

The room and people In the reception was ok. The breakfast was the worst breakfast we ever had seen. There was a lot of oatmeal for those who like that. Only very little bread. There was no eggs, meat, cheese or marmalade. We will never stay in SpringHill Suites again.