Springboard CXCaring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Vinny M.
Springboard is everything right with third party customer service. I only pay for what I use, the reps that deal with my customers are from the U.S. and one time we had an issue - they were able to address the influx of issues that needed addressing. Highly recommend.
Jackie O.
Amazing partners. Super hands on CEO, who sets a tone that everyone else follows. I’ve recommended springboard to colleagues and will easily continue to do so
Ryan
We've been working with Springboard for 3 months now and they've been fantastic. Quick implementation, fast response time to tickets, and most importantly, very personable in their responses to customers leaving a lasting impact. It is fantastic to have a CX team that can meet the ebbs and flows of our support needs as we scale, and in times where demand may fluctuate. Definitely recommend!
Alice G.
As someone with a background in customer experience and who holds their customers near and dear to their heart, it has been such a relief finding Springboard and their team. They learn quickly, adjust to your brand tone of voice and style, and just know how to help figure things out. Oftentimes outsourcing brings a new set of headaches to manage but they really make it as easy as possible.
George L.
Jonathan and his team are on point. Highly recommend!
Alex E.
Springboard has been the best decision we made for our business. We’ve conflicted our growth during Q1 of this year with inefficient TAT in closed tickets and an alarming rise of unsatisfied resolutions. Springboard’s quick on-boarding and immediate knowledge transfer was frictionless and diligent. In just a week, Springboard outperformed our weekly averages and provided the level of support to our customers like a founder. Amazing team and an amazing partner, highly recommended!
Will N.
Jonathan and team are phenomenal at what they do. Highly recommend!
Danny E.
We were referred to Springboard by a friend and wow are we happy we signed up. Jonathan and his team are great at what they do and we’ve genuinely enjoyed working with Sabina. She’s been an amazing extension to our team, makes great suggestions, talks to our customers the way she would a family member or friend and we couldn’t be happier. I look forward to seeing how this relationship grows as our business scales!
