SpreetailReviews of spreetail.com

DO NOT BUY FROM THIS COMPANY! Your delivery will come in pieces and will be lucky if it’s all in tact when it arrives to you. When I ordered the items from them, they all came in boxes that looked like they were smashed and banged. The boxes and materials they use to ship your items are so cheap that you’d be lucky if it comes in one piece. I requested a refund and returned the items as is, without opening it in all its original packaging. When I got to FedEx they said we can’t accept this and I told them this is how it was delivered to me. LOOK AT THE CONDITION OF THESE BOXES! They reboxed it for me and charged me about $63 for it. I requested that the company reimburse me for the cost of this and they denied me. I would have never accepted delivery if I saw the condition of these boxes in the first place but they were dropped off anyway. Now I’m left with eating up the cost. Their customer service can’t accept that they messed up with the packaging of their items and now their customer has to suffer from it. If that’s how you treat customers, DO NOT EVER BUY FROM THEM AND LOOK ELSEWHERE! THIS IS A WARNING BEFORE YOU BUY! SAVE YOURSELF THE TROUBLE AND MONEY!

Absolute scammers. Item never arrived, they strung me out on a delivery date and then refuse to refund. Horrendous Amazon seller and should be investigated by the DOJ.

This is a return problem. I returned a product that was never used, opened, or even moved from delivery drop off area. FedEx picked it up and when I got a response from the seller saying it was damaged beyond sellable condition and they were charging me a 50% restocking fee my jaw hit the floor. How can something that I basically never touched with the exception on placing the return label on it could be damaged (unless Fedex damaged it) which they should take that up with Fedex. The product in question was w/tax $142 and I received a refund of $71. I spoke with them (chat, text) several times and Amazon reached out to them and they elected not to do anything. This seems very untrustworthy to me.

I asked them how you empty a pool they sold. I asked did it have a plug to empty it. It was a 6 foot by 15 inches a kids pool but nonetheless it held a lot of water and that was something you need to know and their response was they did not know and I should call the manufacturer. I let them know they should know their products and a customer should not be inconvenienced by having to contact someone else. I deleted it from my cart. Im not going to deal with a seller who doesn't know an answer to such a simple question and necessary question and I'm sure others have asked the same question and I told them it should be in the product description anyway. The seller did reach out to me again and was unwilling to reach out to the manufacturer. So this seller is not someone I'll be buying anything from and just as and additional detail the pool was $89 dollars so not cheap and I'm not taking a chance there's no plug to empty it not for that price. A friend of mine was going to order it until I told her what happened so she's not going to purchase it either.

Wish I’d read reviews before purchase. Custom services are pretty quick to reply but say basically they can’t do anything. This company, plus Evri as the courier what could possibly go wrong …. everything! Fortunately Amazon will refund - I’m guessing that’s what this company is relying on. Avoid.

I ordered a bundle of 4 bags of chicken run sand and only received 3. I left the seller know right away and the driver knew too. He told us that it probably got put on the wrong truck and it should come soon. Still not here and now Spreetail is saying it shows as delivered to the same address all on the same day. I called Fed Ex and they are investigating it, but says it shows as all delivered together. So the Fed Ex driver is lying. Spreetail had the nerve to tell me that since it was a bundle package they cannot refund for one. Ever hear of something so stupid? They said to contact my credit card co to tell them it was not received and they should have insurance to cover the cost. WHY is that my problem. So I am sending the 3 back and since they can't refund for one, they have to credit my account for the whole amount and can't charge me for one. I'm tired of getting ripped off so no more online shopping with these seller or walmart. Worst customer service, even worse than comcast/exfinity.

DO NOT BUY ANYTHING FROM THIS COMPANY. Absolutely awful, sent me a faulty product and then offer a £25 refund for a £130 product

If I could give them zero stars I would. This company is a scam. Their products are a scam. Never again!!!!+