Jasmine G.
Perfect for small space…Exceptional Customer Service That Goes Above and Beyond!
I ordered the treadmill on June 8, 2022, when the treadmill arrived the box had some holes in it, but when I opened the package nothing was scratched or damaged. When my friend started assembling the treadmill he got stuck on the first step when he was trying to unfold the treadmill (it wouldn’t go straight up and was stuck halfway) we watched the Assembly video many times and it was going up easy in the video but it gave him hard time for 35 minutes until all of a sudden it swiveled straight up! After that it was a smooth ride to finish it up. I have been using the treadmill for the last 5 days and I noticed from the first time I used that the cupholder is not in 90 degrees angle to hold the cup straight up so the liquid won’t spill if I’m using a cup and not a bottle. And I can’t put a bottle in it cause it’s too short to hold it; unless it’s small one…any jogging or running will cause it to fall down. (I wish if it was made deeper and perpendicularly so it can be exactly vertical and up right). Also, the side handles are too short; I gotta be too close to the screen display in order for me to hold the edge of it. (I wish if it was 5-6 inches longer). Another thing that I’m struggling with is the tablet holder; it’s too narrow. I can only fit my iPhone or my iPad in there after I take them off their cases. That is inconvenience (I wish if it was wider). I hope that they could add organizer pocket to be attached somewhere on the treadmill for me to be able to hold things like (TV remote, glasses, phone…etc.). Or add it as accessory for the current treadmill. I have noticed while I’m walking on the treadmill a loud noise coming out of it every now and then and it would stay for 30-45 seconds then it would disappear. It’s annoying but I hope that there is a solution for that and it wont be persistent. But honestly I like the size of the treadmill, it does not take a lot of space even when it’s unfolded, it has settled nice screen display that looks neat and well laid out. Its not bulky and can fit nicely with the other furniture in any room. The most amazing thing I experienced is the customer service specifically from the agent Alice; she always responded in timely manner, and always had a solution for all my questions. So I really thankful to her. ***Updated Review *** (March 2026): I cannot say enough good things about the customer service I received from this company, specifically from Christina, the Senior Channels Performance Specialist at Spreetail, and her management team. I purchased my treadmill in 2022, and while it had minor issues from day one, the situation recently escalated to the point where the machine was no longer usable. Even though I was well outside the standard one-year warranty window, this team worked tirelessly to make things right. Here is why they deserve 5 stars: Product Replacement: Despite the expired warranty, they made a special exception to ship me a brand-new replacement unit at no cost. It arrived quickly and in perfect condition. Expert Problem-Solving: Because the order was older, it was no longer accessible in the Amazon system for a standard refund. Instead of giving up, Christina communicated with her manager and Amazon for days. When Amazon couldn't process the refund, the company issued a full refund of $434.49 directly to my PayPal account. Transparency & Communication: Christina was professional, empathetic, and kept me updated every step of the way. She even provided an adjusted invoice for the new replacement unit to help me with my records. Integrity: They were very honest about their service limitations (like in-home assembly), but they provided the refund specifically to help me cover the costs of hiring local help for assembly and the removal of the old unit. It is rare to find a company and a specialist like Christina at Spreetail who value their customers this much years after a purchase. If you want a treadmill from a brand that stands behind its products and treats customers with respect, I highly recommend them! Even with the cons I mentioned in my unboxing review, I’ve decided to give this 5 stars because of the amazing service.