SpreetailReviews of spreetail.com

I accidentally ordered two of the same product. I did not even open the extra package and returned it exactly as I received it. They are now claiming that I used the product and that they cannot resell it. If they received a used product back from me, it is NOT because I used it. The only explanation would be that they sent me a used product in the first place, because I never even opened their box. I now want to return the other package I ordered, although I did open that one. Based on this experience, I do not trust this company. Their claim about the unopened return is simply not true. I do not recommend dealing with them. Save yourself the headache.

I placed two orders on Amazon that, apparently, were fulfilled by Spreetail. They shipped the wrong item on BOTH orders. I was unable to contact them without spending an inordinate amount of time in crappy AI chat so I contacted Amazon and demanded a full refund for both orders. I will NEVER order something KNOWINGLY from Spreetail EVER again.

I ordered an item on Amazon that was sold by this company. Item came damaged so we issued a refund request and shipped it back in the exact same box exactly how it came a day after receiving it. They claimed the item was returned used or damage and took a 50% restocking fee and wouldnt budge. They are scammers at best.

I returned a Rooftop Cargo Box because it was too big for my car. Spreetail received it on August 20th and as of Sept. 8th, they have still not sent me my refund.

I ordered two outdoor trash cans from Spreetail through Amazon. They arrived in two separate boxes. I opened one and after assembling it, determined it was too small. I dis-assembled it, repackaged it in its original packing container and returned both. Spreetail claimed that the opened trash can was damaged and couldn't be resold and charged me a "restocking fee" equaling 100% of the item's purchase price. First, not sure why they're restocking something that can't be resold? Also, according to Amazon's policies, they aren't entitled to a "restocking fee" but a "damaged" fee of "up to 50% of the item price." Clearly, Spreetail is trying to rip me off and intend to resell the returned product!

The company was shipping an order I placed with Amazon for a particular type of automotive EV charger. It sent the wrong model, which meant that I had to go thru the process of returning. it, not to Amazon but to Spreetail. Worse, the shipping container was damaged and showed signs of prior use. So, I did not get the pristine new product that I thought I was ordering from Amazon. IMHO, Amazon should re-think using this company for order fulfillment.

Product was damaged and they charged me a restocking fee of half the cost of the product. I would not buy from this company again. Very poor business.

Spreetail.LLC business model is based on fraud and unethical practices. My experience involves their "restock " scam to keep my money. Please avoid buying products through them on the big online retailers. You will not get your money back.