Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Insurance · Tampa, Florida
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Showing 280 reviews with 3 stars · Clear filters
Tammy G.
The process was easy. A lot of basic things not covered.
Response from Spot Pet InsuranceOct 10, 2025
Hi Tammy, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
Navita K.
Paid $635 in vet fees for Spot to cover 80% of a $300 bill this year. Not sure if this was a good financial decision. Only keeping it in case there is some catastrophic incident like a urinary blockage again.
Response from Spot Pet InsuranceOct 8, 2025
Hi Navita, we understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Mr Rodney J H.
Disappointed in the coverage.
Response from Spot Pet InsuranceOct 8, 2025
Hi there, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
Tammy S.
I feel like the insurance was too high and it didn't have all the all of the all of the items to you know all of the benefits and it took them 14 days for deposit you know too too long for the policy to the start
Response from Spot Pet InsuranceOct 8, 2025
Hi Tammy, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
Ma A.
The price of the policy as compared to the coverage just doesn’t seem feasible. Paying this much for pet insurance and then still having to come out of pocket for more than half of the visits, doesn’t make sense. Once my policy is up I’ll likely go back to paying out of pocket.
Response from Spot Pet InsuranceSep 29, 2025
Hi there, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Linda B.
DID NOT LIKE TALKING TO SOMEONE IN ANOTHER COUNTRY AND COULD NOT UNDERSTAND THEM. WANT AMERICAN PEOPLE
Response from Spot Pet InsuranceSep 26, 2025
Hi Linda, thank you for your feedback. We are always looking to improve and will take your comments into consideration.
Kianna T.
I wanted to change my plan to cover more for my dog. I waited a whole year so I could go in and change it, but i didn’t receive any emails prompting me for an opportunity or window slot to change. I need some assistance
Response from Spot Pet InsuranceSep 24, 2025
Hi Kianna, we have sent this over to our team and they will reach out directly to address your concerns
Monica B.
I enrolled a new cat, my family, and added a plan. Long story short I received some emails and I had a lot of questions concerning how I and what process I had to go through in order to get insurance. I called several times and I kept getting a lady that did not speak English well and any question that I had. I’m sure she was reading from a manual on what she should answer. I follow spot on TikTok and sent a message and I did get a call back and the issue got taken care of. I have been a customer for I’m sure at least two years with one cat I added you guys because I feel safe with my cat having you as insurance.
Response from Spot Pet InsuranceSep 22, 2025
Hi Monica, we appreciate your feedback and are committed to providing the best possible experience. If you have specific concerns you’d like to address, please email us at [email protected] so we can directly assist.