Spot Pet InsuranceReviews of spotpet.com

When making the claim I was never told where the money was gonna be sent to process was quick but no way to see if and when and where the money will be refunded to.

Still waiting on my refund.

Haven't received any reimbursement in the mail and I have been in contact with their support line and still haven't received any on my end.

You pay monthly for your pet insurance with the expecations that when they fall ill, you have coverage. I did not realize that there was a max annual amount. I am a little upset and disappointed that one of my dogs will not have any reimbursement for his surgery in 2 wks. You also do not have the ablitlity to upgrade your insurance without a penalty. The penalty is... you dog has to be symptom free for 180 days. My dog cannot wait that long. I will still continue with the insurance, I just wish I paid closer attention to the max annual.

They completed my claims without waiting for everything they needed to actually reimburse me. So I called them and they said they needed the medical records. I called the vets and they stated their offices had sent all of the records the day before and the morning of my call. I wrote to Spot and told them that and they stated "We do not leave claims open indefinitely, and if we reach out to the clinic and the records are not received, the claim is closed." To which I said: "It was not open indefinitely. You literally gave them 4 days and the vets had sent them within that time frame.." So I just wasn't thrilled with their customer reps on the phone and there was a delay in my reimbursement because they incorrectly completed the claim. Edit: they replied that they’re never happy to deny a claim. But let me be clear- they didn’t deny the claim. They just processed it without actually waiting for the medical records that they needed to approve the claim.

Very dissatisfied with the bill coverage. Constantly either only getting a 1/3 of the cost, or nothing at all. Cost of the insurance vs. what we get reimbursed has not been worthwhile. Cancelling very soon and moving elsewhere. Such a shame.

Absolutely ridiculous that I was not notified that the direct deposit bounced back and I’m still waiting for the refund check. I’ve called on this 3 times! I will likely be cancelling my policy!

I have the wellness and illness and accident coverage. Of a wellness examine and some vacs it was 170$. Ok was reimbursed like we $54. Seems low. I think my dog has zero vet visits this year as well. Maybe one.