Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 664 reviews with 1 star · Clear filters
New puppy C.
Phone number on the website and listed in the reviews doesn't work. Doubt I'll sign up for them if you cannot contact them!
Response from Spot Pet InsuranceMar 2, 2022
Hi there! Sorry you are having trouble connecting with us, we can assure that our lines are up and running and we can help you out if you give us a call at (800) 905-1595.
Jan S.
Cannot get anyone to answer the phone.
Response from Spot Pet InsuranceJan 12, 2022
Hi Jan, we had a customer service representative reach out to you to help you out. If you have any other questions please reach out to us at [email protected]
Jon B.
I had to cancel spot insurance within 30 days and i did not use the insurance. I expected a full refund but only received a little over 9.00 of the almost 30 dollars paid. I called them and was told the refund is prorated for the time with the policy. I said i thought it was a full refund as stated online. She said no. That was that. I hung up as she couldn't do a thing to help me. So i found it again online where it said full refund. Then i found the exception of NY. So if your in NY or any other state they might add call them first to see if you really get the full refund as advertised. I am so glad i canceled spot and now use a different insurance that ended up providing more coverage for about the same money. I don't like sneaky.
Response from Spot Pet InsuranceJan 25, 2022
Hi Jon, we are very sorry to hear this was your experience. Unfortunately this is New York Department of Insurance policy related to money back guarantees, not a policy we created. We strive to be as transparent as possible with our policies. If you would like to further review this with us please reach out to [email protected]
Jessica J.
I had spot pet insurance for 1 years I had a total of 6 claims only 2 which were paid. Because there was no sign of an actual accident, they didn't cover my dog's illness, but it could only be described as an illness due to possible accidental ingestion of something how is that not an accident? I canceled after that because it was a WAIST of money.
Response from Spot Pet InsuranceJan 25, 2022
Hi Jessica. Know that we are never happy to deny a claim, and the decision is made from a thorough review of records from your vet. We strive to be as transparent as possible with what is covered in each plan, as well as what is excluded. If you would like to further review your claim with us please reach out to [email protected]
Leyla A.
Spot customer care was very unprofessional, unresponsive and not caring about their customers. I had this insurance for about a month and then I cancelled it. The process for getting reimbursement was very long, I did not hear back for about a month. I've had other pet insurances before and the response rate was a couple of days.
Rejene Flores A.
Horrible insurance company! They basically just took my money and didn't help with any cost. **how funny! The offered an Amazon gift card to leave a review and when I left a bad review they sent this: "Spot is letting you know that we made a mistake. Yesterday, an email was sent to you in error, which offered you an Amazon.com Gift Card with the subject line above. If you have received, please disregard or delete the email. Spot apologizes for any inconvenience this email may have caused and if you have any questions, please feel free to reach out to us at (their email)" Therefore they will only provide a gift card if you left a good review. That only goes to show that the reviews can't be trusted with this company.
Richard W.
Horrible - like fully horrible.
Response from Spot Pet InsuranceJan 3, 2022
Hi Richard, we’re sorry to hear this. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595
customer
Won’t even cover a service I paid that says it would
Response from Spot Pet InsuranceDec 27, 2021
Hi there, we’re sorry to hear this. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595