Spot Pet InsuranceReviews of spotpet.com

Never got an email of the policy, and I had account issues at first couldn’t even log into my account. Emailed them never got a reply.

You made it seem that my dogs insurance was effective on 1/5/23 and would cover a portion of the bill I sent in. You covered nothing, we are paying for nothing except you taking our money.

Is not covering much to be honest I would change insurance

Worst pet insurance ever. If you have a pre-existing condition, any medical bill will be rejected as a pre-existing condition. I went vet for a skin allergy; they rejected the whole bill due to a preexisting condition. Even the vet has said they are not related!!!! Keep away from this company. I should have read other people's reviews before I signed up. they are many people here complaining the wrongful rejects due to the term you like to use- pre-existing condition!!!! They don’t cover or reimburse for anything. Beware- if any medical notes indicate symptoms of any condition before your policy, they will consider that a pre-existing condition. Waste of money & time- don’t bother.

Spot was highly recommended to me by several acquaintances. As a result, I signed up online on Dec 25th for Spot for our 10 mos. old cavachon who is still at the trainer's facility and will be delivered to us Jan 2. I received a call from Spot a few days later (on Dec 29th) ostensively inquiring about whether we knew how the insurance worked and how to file claims and if we had any questions. In the course of the conversation, I mentioned that our dog would be delivered on Jan 2nd by the trainer. The representative harped on the point that the dog was not yet in our full possession and insisted we were not covered since the dog was not yet in our possession. I explained that the dog is fully owned and paid for by us and I tried to explain this to her, but it made no difference. She insisted that we had to reset the starting date to Jan 2nd and extend out the waiting period. The dog is healthy and again recently vet checked and offered to provide her a copy of the vet report. I told her all this, but it made no difference. This seemed like a deceptive practice to me as it was not disclosed on the Spot website and the representative from Spot was insistent and not willing to escalate the matter to a higher level. This made me think that Spot might handle claims if I had any in a similar and deceptive matter to avoid payment. Had this issue on physical possession of the dog been clearly disclosed on the Spot website, I would have made the initial starting date later. As a result, I canceled our insurance with Spot and went with another provider. The cancellation was within the 30 day period and therefore I received a full refund.

My dog hurt his leg pretty bad and was limping. Spot Insurance did not cover the cost and denied my claim. When I signed up for this insurance it stated these types of accidents would be covered. Extremely disappointed.

No problem taking payments but as soon as I went to get reimbursed by placing a deposit account I was kicked off and my account lost in limbo saying I need to register and repeatedly telling me I already have. Reached out by email, waiting, but pretty convenient for them.

The website is misleading as to what they offer.