Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 664 reviews with 1 star · Clear filters
Fred M.
I can't contact anyone at your number-800-905-1595. Have someone call me at 937-231-1946.
Response from Spot Pet InsuranceFeb 16, 2023
Hi Fred, we are so sorry you were having trouble reaching us. Our servers were down yesterday and are now back up and running. If you haven't heard back from our customer service team already, please call 1-800-905-1595!
liv O.
I have been trying to call their customer service number and continued to get "no one is available at this time" a little while later their answering service says "our office is currently closed" IN THE MIDDLE OF THE DAY!!! I have been with them for almost a year now and thankfully have not had the need to use them. But not being able to get a hold of them for a question raises a red flag. I hope they are not filing bankruptcy.
Response from Spot Pet InsuranceFeb 16, 2023
Hi Liv, we are so sorry you were having trouble reaching us. Our servers were down yesterday and are now back up and running. Rest assured, we are fully operating and in business. Again, sorry about the inconvenience. If you haven't heard back from our customer service team already, please call 1-800-905-1595!
Reilly A.
Your website is not working at all. I can't get logged in or register and your phone number just says no one is available and hangs up.
Response from Spot Pet InsuranceFeb 16, 2023
Hi Reilly, we are so sorry you were having trouble reaching us. Our servers were down yesterday and are now back up and running. If you haven't heard back from our customer service team already, please call 1-800-905-1595!
Miriam T.
unable to access my no're get in contact with costumer service
Response from Spot Pet InsuranceFeb 16, 2023
Hi Miriam, we are so sorry you were having trouble reaching us. Our servers were down yesterday and are now back up and running. If you haven't heard back from our customer service team already, please call 1-800-905-1595!
Regina B.
You got your money but I didn't get in do uments or cards to show that I have inance.
Response from Spot Pet InsuranceFeb 15, 2023
Hi Regina, please log into the Member Center and go to "Pets." Then, click "View Policy Details," and you’ll be able to download a copy of your policy. If you are still having trouble, please call our customer service team at 1-800-905-1595 so they can better assist you.
Karla
better prices/lower cost
Response from Spot Pet InsuranceFeb 14, 2023
Hi, Karla! Spot plans cover exam fees, diagnostics, treatments, medications, and alternative therapies for accidents and illnesses, including cancer and hereditary problems. We also have a variety of ways to customize coverage to fit your needs and budget. We'd be happy to discuss if you'd like you to give us a call at 1-800-905-1595
Dawn
Purchased spot pet insurance two years ago. We have sold our pet and now cannot cancel our policy because they will not pick up their phone calls, or my emails are unable to send . I’ve tried changing my password that isn’t possible either. I had to go through my bank to stop payment which cost me additional money.
Response from Spot Pet InsuranceFeb 13, 2023
Hi Dawn, please give us a call at 1-800-905-1595 or email us at [email protected] (8AM-8PM EST Mon-Fri) and we can help you out with cancelling.
Wiriya
Pet parents, please don't waste your time with the company. We have already had so much to deal with. I am not sure why SPOT has good reviews when my experience was totally opposite. I am a retired nurse, and this is an honest opinion. Took my dog in to the urgent care, because she coughed blooded 2 days earlier. The vet asked me when did I started seeing my dog cough. I told the vet that it could be a couple of months ago due to the Wildfire but that was very minor. Or it could have been the virus from the groomer (being close to other dogs). I wasn't sure. However, this was a loud cough with blood, that has never happened before. The vet couldn't find anything wrong with her. Cough suppressant was prescribed. Found out my family and I had Covid. The illness was considered pre-existing condition because I told the vet that the cough might start from wildfire a couple of month ago. I wrote on the claim that my family had COVID and ready to show proves. They assume that both coughs are related eventhough the professional didn't have the answer. The vet didn't test my dog for COVID as we didn't know we had COVID. The first incident or symptom (pre-existing) should be coughing blood not coughing. This is unprofessional and unethical.
Response from Spot Pet InsuranceFeb 9, 2023
Hi Wiriya, please know that we are never happy to deny a claim, and the decision is made from a thorough review of records from your vet. We strive to be as transparent as possible with what is covered in each plan, as well as what is excluded. Please call our team at 1-800-905-1595 if you would like a full explanation of your specific claims decision. You can also appeal a claims decision within 270 days of your pet's vet visit.