Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 664 reviews with 1 star · Clear filters

Adrian T.
Mar 30, 2023
Don't trust Spot Pet Insurance for your own pets!
Please do not waste your time or money with this company. Very sad that a pet owner can pay months of premiums for a pet just to be denied multiple claims. Please spread the word. I will be cancelling my policy for my 2nd pet and will continue to share my negative experience dealing with the claims department for Spot Pet Insurance. $800 in claims completely denied for my dog. I started my Spot policy on November 14, 2022. Two week waiting period ends November 28, 2022. My 1st appointment for my dog was December 5, 2022. Every claim was denied including after life services which Spot said they would cover. Canceling my policy and hope you do the same. Please do your research prior to insuring your pet with Spot Pet Insurance. Spot provides inadequate insurance for pets. I will continue to spread my experience on social media and Twitter.
Response from Spot Pet InsuranceMar 31, 2023
Hi Adrian. We're never happy when we have to deny a claim for a pet parent. We do our best to be transparent regarding our need for medical records. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance providers including Spot use a pet's medical records provided by your veterinarian to determine if there are any pre-existing conditions that would keep us from approving a claim. If you need further assistance, please give our customer service team a call at 1-800-905-1595.
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EA
Mar 30, 2023
Do not recommend
Do not recommend! I have had this pet insurance for several months and my claims are constantly denied even though I paid extra for things like wellness checks and dental cleanings. I have had to call every single time I have submitted a claim to ask why it was denied and every time the person I speak either tells me they don't know or they give me some round about reason that doesn't make sense. I do not recommend unless you want a constant headache.
Response from Spot Pet InsuranceMar 31, 2023
Hi there, we’re sorry to hear that your pet needed care and that you’re frustrated with this claims experience. We strive to be transparent in all aspects of our coverage, including what isn't covered. We encourage you to reach out to our customer service team at 1-800-905-1595 to receive more information on your specific policy.
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Deanna G.
Mar 20, 2023
Don't buy any maintenance program
Don't buy any maintenance program
Response from Spot Pet InsuranceMar 22, 2023
Hi Deanna. We would be happy to review your account and discuss your policy with you in greater detail. Please give our customer service team a call at 1-800-905-1595.
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Debra S.
Mar 16, 2023
Insurance?
They took out my monthly ins before I finished talking to the staff member to see how it works. I was not satisfied and wanted them to return my payment asap, but was told 7-10days, I think they could have reversed the charges the same day. I hope who ever reads this will put the money back on my account soon.
Response from Spot Pet InsuranceMar 17, 2023
Hi Debra, we understand this isn’t the experience you hoped for and we’re sorry to hear it hasn’t exceeded your expectations. Our team would like the opportunity to review your coverage with you in more detail and offer any support or information we can. Please call our customer service team at 1-800-905-1595.
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Hasu
Mar 16, 2023
Pet insurance is a scam
Pet insurance is a scam
Response from Spot Pet InsuranceMar 16, 2023
Hi, Hasu. We are sorry to hear that you have had anything less than a stellar experience with Spot. We'd love to take a look into your claim to see how we can help clear anything up or review your coverage with you. Please give our team a call at 1-800-905-1595.
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Misael
Mar 13, 2023
I wish i could give this company zero…
I wish i could give this company zero stars,they caused me weeks of stress,they take forever to handle claims and then when they do,they try to find the most miniscule reason to say none of them are elegible,they gave me a false sense of security and only added to my debt,please avoid this company at all cost,all they do is scam people
Response from Spot Pet InsuranceMar 14, 2023
Hi Miseal, we’re sorry to hear that your pet needed care and that you’re frustrated with this claims experience. We strive to be transparent in all aspects of our coverage, including what isn't covered. We encourage you to reach out to our customer service team at 1-800-905-1595 to receive more information on your specific policy.
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Patricia B.
Mar 12, 2023
I’ve canceled and I’m still being…
I’ve canceled and I’m still being charges
Response from Spot Pet InsuranceMar 13, 2023
Hi Patricia, we're sad to see you go. Please give our customer service team a call at 1-800-905-1595 so they can better address your concerns. -Spot
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Robert G.
Mar 12, 2023
Costly
Does not cover routine pet visits. Confusing instructions. More costly than comparable plans with other pet insurance
Response from Spot Pet InsuranceMar 13, 2023
Hi, Robert, thanks for your feedback. We’re sorry you had this experience. We'd love to lend a paw here to understand what was confusing or misleading. Routine care is an add-on with our preventive care coverage options. To get coverage for routine care, you need to add preventive care coverage to your plan for an extra cost. Please contact us at 1-800-905-1595 if you have any questions.
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