Beth M.
Denial of some claims
Had go get the DOI involved over denial of some claims The good news is that I won and since moving forward they pay all claims in a timely fashion

America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 701 reviews with 4 stars · Clear filters
Beth M.
Had go get the DOI involved over denial of some claims The good news is that I won and since moving forward they pay all claims in a timely fashion
Meri
Got a good amount of money back. It did take a while to review claim but it was a good amount.
Response from Spot Pet InsuranceNov 14, 2023
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions ~The Spot family 🐾🐾
HH
I’m relatively new to Spot but so far really like it. I’ve submitted two claims and that process was easy. The reason for taking one star off is that after having the coverage a couple months I changed my mind and wanted to increase our coverage by adding the wellness part. Unfortunately, that can only be done once per year.
Response from Spot Pet InsuranceDec 5, 2023
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions ~The Spot family 🐾🐾
Nelda H.
I’m giving four stars because I have only had two claims, so not a whole lot to go on. But I can say that it is easy to use the website to file claims, and the claims are promptly taken care of. I appreciate the ease and the promptness.
Response from Spot Pet InsuranceNov 13, 2023
Hi Nelda, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Paula
Claims process is simple and fast, and it’s easy to understand what’s covered and what isn’t. This is the first time I’ve gotten insurance for any of my dogs, but I’m glad I did.
Response from Spot Pet InsuranceNov 13, 2023
Hi Paula, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
kyla H.
I wrote a review saying that I didn’t get my reimbursement, Spot reached out and resent it! Very much appreciated
Response from Spot Pet InsuranceNov 13, 2023
Hi Kyla, we're sorry you're experiencing a delay with your reimbursement. We've contacted our customer service team to find out more about this and will be in touch shortly.
Steve B.
First claim was a bit confusing, only thing I was fustrated with. Once figured out it was easy and now I know for next time. Out of $392 for bith cats the oreventit8ve care covered $300. So I am already feeling the benifit
Response from Spot Pet InsuranceNov 6, 2023
Hi Steve, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Claudette D.
Everything was processed in a quick and easy manner.
Response from Spot Pet InsuranceNov 6, 2023
Hi Claudette, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾