Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 664 reviews with 1 star · Clear filters

Imcneill
Jul 18, 2023
Terrible Pet Insurance Company
Terrible experience it is basically throwing away your money. They look for any reason not to reimburse you after something happens. Please do not choose Spot Pet Insurance. I was denied on 3 out of 3 claims
Response from Spot Pet InsuranceJul 19, 2023
Hi there. We are sorry to hear that you have had anything less than a stellar experience with your claims. We'd love to see how we can help clear anything up or review your coverage with you. Please give our team a call at 1-800-905-1595 M-F, 8am-8pm.
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sharon S.
Jul 17, 2023
The test that were required to see what…
The test that were required to see what the problem wrong instead of saying it's an pre-existing condition is premature. Without these tests I would not know he had an enlarge heart. The tests should have been covered. All you care about is taking peoples money. How can you people that you are an animal lover. Pet insurances are rip offs. I hope you greedy people can live with that. What am I saying, you can live with that because you do not have a heart
Response from Spot Pet InsuranceJul 19, 2023
Hi Sharon. We're never happy when we have to deny a claim for a pet parent. We do our best to be transparent regarding our need for medical records. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. If you need further assistance, please give our customer service team a call at 1-800-905-1595.
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Gisselle H.
Jul 16, 2023
I can’t log in
I can’t log in
Response from Spot Pet InsuranceJul 17, 2023
Hi Gisselle. We see you haven't registered your account yet which is the reason you can't log in. You can head to the member center and click the "First time here? You'll need to register" link. You can also contact our customer service team at 1-800-905-1595 for some help!
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Terry F.
Jul 15, 2023
I’m not sure this is a legitimate…
I’m not sure this is a legitimate company. They show a phone number, but it doesn’t connect in Canada or in the USA. Emails are not answered and returned. What good is this?
Response from Spot Pet InsuranceJul 17, 2023
Hi Terri, we apologize that you're having issues contacting us. We can assure you that we are a real company! As we continue to investigate your contact issues, we've sent your information to our customer service team who will reach out to you directly.
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Doug S.
Jul 14, 2023
check policies carefully
I had ordered two platinum policies for two dogs. Muffin came in gold. Got on the phone to change Muffin to platinum and I was told I had to cancel out the policy and start over again. I was being assisted by someone and there was a hang up. No one called me back. Not good customer service
Response from Spot Pet InsuranceJul 17, 2023
Hi Doug, we appreciate the feedback and are sorry to hear your experience didn't exceed yours or our expectations. Our customer service team will be in contact with you shortly to review your plan with you in detail and to assist. - Spot Pet Insurance
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Stacey M.
Jul 13, 2023
They are stupid
They are stupid. I have had insurance for my pets for 7 months with them and they just denied 2 claims. They said its not outside the 14 day waiting period. UMMM hey dumb farts, its been 7 damn months. That is A LOT more than 14 days. I called and told the agent who put me on hold and after 30 minutes of holding without her checking back in, I hung up. Inconsiderate and incompetent!! I cancelled my policies for all 8 of my pets and will take my business elsewhere!
Response from Spot Pet InsuranceJul 17, 2023
Hi, Stacey. We’re sorry your experience thus far has not been great. We really appreciate your feedback so we can make improvements moving forward. Our team is currently looking into your experience and will be in direct contact with you to address your concerns. - Spot Pet Insurance
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Gustavo D Badillo M.
Jul 3, 2023
I been trying to to a claim and the app…
I been trying to to a claim and the app won’t let me do it I may have to cancel my dog insurance and go to another one that have a better
Response from Spot Pet InsuranceJul 3, 2023
Hi Gustavo, we're sorry you're experiencing issues submitting a claim. We have reached out to try and get more information and best assist. You can also call our customer service team at 1-800-905-1595
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Valerie J.
Jun 27, 2023
Frustrating
Every time I try to file a claim it just spins and never sends. Finding some one to help is impossible. May end up ending my dogs insurance with them. Super frustrating.
Response from Spot Pet InsuranceJun 28, 2023
Hi Valerie, we're so sorry you're experiencing issues submitting your claim. Our customer service team has been trying to contact you in order to better assist and understand your experience. Please give them a call at 1-800-905-1595. - Spot Pet Insurance
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