Spot Pet InsuranceReviews of spotpet.com

Well they respond quickly most of time. Have has a couple hick ups, but told every one does. But mostly satisfied with service

Complete customer satisfaction

So far so good.

It was really good I just they were a bit more in touch with me.

I just had a traumatic emergency situation and lack of care options which meant traveling to vets 2 and then 4 hours from home, unfortunately ending with euthanizing my beloved cat. Even though he was 16, I found the annual limit of 10K reimbursement very affordable at only $75 per month with a discount for having two older kitties (the other one is 17!). My only complaint is that the website is not user friendly and you tend to get little information on any page and unclear tabs. Don't feel you need to dumb it down, SPOT, we can handle more than 2 items on a page. Also, sometimes the "We need this document within three days" messages are stressful when you are going through things with your pet. My practices have not been uploading their documentation, so perhaps another or a different way of communicating with them to encourage them to upload the documents would be better to get them on board. Maybe the email to them goes to spam? Use the client's or patient's first name or something in the subject. Overall, though, I have been very happy to see those direct deposits hit my bank account with the reimbursements! It's a great tool when paired with Cherry or Care Credit so you can pay for things in the moment and then pay it down massively after receiving your payment, with only the deductible and the non-covered percent to pay on your own within the time period, in my case 6 months interest-free. I recommended SPOT to my family over a recent family birthday. It was a big comfort to me as I faced this huge loss and steep vet bills.

I have had a great experience with spot. My first claims were covered quickly. My most recent claim has taken much longer or my rating would be 5 stars.

I used SPOT insurance with a pet. They were responsive to paying claims and signing up was easy. Two incidents, however, made my give this business three stars. One, we received a claim check twice. It looks some undertaking to ask what they wanted to do with the duplicate check. Secondly, due to a change in family circumstances, we had to rehome a pet and asked for SPOT to transfer the insurance policy - per their coverage agreement to the new family. They agreed to do so, however, the hassle of getting the paperwork done was ridiculous. First, there is no available way to have a transaction without being on the phone for transfers. They stated it was a legal matter. I am not sure if that is accurate. Also phone transactions make it difficult if you are hard of hearing or deaf. When asked to conduct this transaction via email, I was told to use a translator service for the Deaf. Also, when you call you get moved from person to person - each with a different story or different way of conducting business. So, I am giving SPOT four stars due to this "behind the scenes" concerns.

Staff need to work a bit faster for guest experience