Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 189 reviews with 2 stars · Clear filters

Lya A.
Oct 31, 2025
Too long to get reimbursed
In my opinion, wait for 2 or more weeks to get reimbursed is too much. My dog is with a very bad condition and I hope I can get back my 70% as contract. Every month my payment is there, on time. I wish I could have the same from them.
Response from Spot Pet InsuranceNov 3, 2025
Hi Lya. We continually strive to deliver the best experience and apologize if your recent experience with us have fallen short of that. We’d like the chance to clarify anything you may be frustrated about and encourage you to email us at [email protected] so we can directly assist.
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Dawn P.
Oct 30, 2025
Not enough reimbursement for my…
Not enough reimbursement for my expenditures. Deciding whether it’s even worth it to continue with this coverage. Just sent in $900 receipt and was only reimbursed $240 towards expenditures.
Response from Spot Pet InsuranceOct 31, 2025
Hi Dawn, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
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Kelly T.
Oct 25, 2025
Your premium prices are too high and…
Your premium prices are too high and the amount you pay towards a vet bill is insufficient.
Response from Spot Pet InsuranceOct 28, 2025
Hi Kelly, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
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Doug B.
Sep 15, 2025
Use a different insurer
Spot placed so many barriers to my first claim, I canceled in frustration: 1) calls went to an off-shore answering service that was useless; 2) the claim was commingled with an invoice among my pet’s medical history and that had to be removed by an agent of the company; and 3) the company continued to ask for medical records that were far more clinical than required. Not recommended unless you are willing to put up with confusion and processing delays.
Response from Spot Pet InsuranceSep 17, 2025
Hi Doug, we’re very sorry to hear this was your experience. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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Kathleen Z.
Sep 14, 2025
YourMidleading explanation of coverage is…
Your explanation of coverage is misleading. My plan says it covers surgery, and spaying is surgery. I also have a preventative policy. Your website indicates that spaying as preventative, but doesn’t make it clear that the Gold tier doesn’t include spaying. I will be taking my coverage for both my dogs elsewhere.
Response from Spot Pet InsuranceSep 15, 2025
Hi Kathleen, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
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Kathy H.
Sep 13, 2025
It is too expensive for what you pay…
It is too expensive for what you pay out. I would have been much better off without it financially this past year. My veterinarian charges much more than the reimbursement that is allowed
Response from Spot Pet InsuranceSep 15, 2025
Hi Kathy, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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James R.
Sep 6, 2025
Every thing you done for me has been…
Every thing you done for me has been great.
Response from Spot Pet InsuranceSep 10, 2025
Hi James, Thank you for feedback! Please reach out to us if you ever have any questions.
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Len
Sep 5, 2025
Everything is rejected and what you get…
Everything is rejected and what you get reimbursed is not worth it.
Response from Spot Pet InsuranceSep 10, 2025
Hi Len, we understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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