Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 664 reviews with 1 star · Clear filters
D.B.
First claim submitted and denied.
Response from Spot Pet InsuranceSep 21, 2023
Hi there. We apologize for any frustration caused, and have sent this over to our team for review. We'll be in touch to discuss your claim with you in greater detail.
Penny H.
I attempted to turn in a claim for 09/03/23 and was unable to complete the form. I called and spoke to Hilda who said the insurance didn't go into effect until 09/03. I sent her a copy of the letter I received stating the insurance was in effect 09/01/23 I heard nothing back for a week and called again Friday. Hilda was out and I spoke to another lady who left me a message Hilda would be in touch with me this week. It's now Tuesday and I've not heard any thing.
Response from Spot Pet InsuranceSep 20, 2023
Hi Penny. This is not the experience we aim to provide. Please accept our sincere apologies for any inconvenience caused. Our team is actively looking into this and will ensure your concerns are addressed promptly.
Stacey B.
Non existent customer service!
Response from Spot Pet InsuranceSep 20, 2023
Hi Stacey. We're sorry your customer service experience wasn't satisfactory. Your feedback is taken seriously, and we're committed to making improvements. Please give us another opportunity to assist you by calling 1-800-905-1595 (M-F 8am-8pm).
Tim A.
While I am sure Spot will say their policy clearly stated in the fine print that claims had to be submitted within a certain amount of time, I recently had the majority of my preventive care denied. Essentially, I wasted the money spent for the past 10 months on my preventative care plan. I am currently seeking an alternative company for renewal and would urge anyone reading this review to seek a different insurance option.
Response from Spot Pet InsuranceSep 18, 2023
Hi Tim. We apologize for any frustration caused, and we're here to help. Our team is aware of your experience and will contact you directly to review your recent claims. We apologize for this experience and aim to resolve this promptly.
Gina Renee G.
not worth the money. covers nothing waste of money and time
Response from Spot Pet InsuranceSep 14, 2023
Hi Gina. We understand where you’re coming from. Keeping a pet insurance policy adds to the monthly balance, and you may have a year where you don’t even use it (which is good in its own way, right?). Our intention is to help you avoid shocking financial burdens, though, as there’s just so much we can’t predict with our pets. We have a variety of ways to customize coverage to fit your needs and budget. Please feel free to give us a call, 1-800-905-1595, to discuss all your options.
lameana N.
1- i’m not allowed to add preventive care until a year from now (sep 7th 2024) 2- i have to file a claim instead of just being able to use it like regular insurance and have no guarantees of getting my money back 3- on the app it refuses to show me what all is covered by her insurance and only shows what isn’t covered 4- it’s just not a good insurance policy to be dealing with and i will not be renewing or paying another month of this, i will find better for my kitty baby
Response from Spot Pet InsuranceSep 14, 2023
Hi Lameana. Thank you for sharing your concerns. We would like to provide any clarity we can about your plan and how it works and have sent your feedback over to our customer service team to address. For more immediate assistance, we encourage you to call them directly at 1-800-905-1595 (M-F 8am-8pm).
Prafulkumar M.
banfield hospital not accepting your Insurance
Response from Spot Pet InsuranceSep 11, 2023
Hi there! Because you send the bill directly to us then we reimburse you, you can use a Spot plan at any licensed vet in the US or Canada. Please give us a call at 1-800-905-1595 or email us at [email protected] and we can help you out.
Casey S.
You and Bivvy misrepresented your product to be well pet insurance instead of major medical insurance separately on its own like bivvy used to be. You said I had up until the end of my first month to cancel and I did but I haven't been refunded yet
Response from Spot Pet InsuranceSep 11, 2023
Hi Casey. Please give us a call at 1-800-905-1595 and let’s see what we can do for you!