Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 664 reviews with 1 star · Clear filters
linda O.
when you deny a claim kindly give an explanation
Response from Spot Pet InsuranceOct 11, 2023
Hi Linda, thanks for this feedback! Your explanation of benefits can be found in the Member Center or Spot app by viewing your recent claim. Our customer service team would love to help answer any questions you may have! Please call 1-800-905-1595 (M-F 8am-8pm).
A. W.
Very slow to respond to claims and asking repeatedly for receipts that have been submitted.
Response from Spot Pet InsuranceOct 11, 2023
Hi there. We understand the importance of efficient service and are continually working to improve our processes for a better experience. Our team is available to address any concerns you may have at 1-800-905-1595 (M-F 8am-8pm).
B S.
Awful customer service and trying to skirt around coverage so they don’t have to reimburse.
Response from Spot Pet InsuranceOct 11, 2023
Hi there. We apologize for your unsatisfactory experience and sent this over to our team for review. Your feedback helps us improve, and we're committed to bettering our customer service.
Sonia C.
I have claimed I have been trying to get looked at again. But for two weeks I have gotten no response.
Response from Spot Pet InsuranceOct 11, 2023
Hi Sonia, we're sorry this has been your experience and sent this to our team to reach back out to you. Please don't hesitate to call if you have any additional questions.
Anna W.
Too many claims denied
Response from Spot Pet InsuranceOct 4, 2023
Hi Anna, we understand the frustration when claims are denied. Our team would love to review your claims with you in greater detail and address your concerns. Please call 1-800-905-1595 (M-F 8am-8pm).
Tina K.
Even though we’re covered for preventive care, our plan only covers when my dog is currently suffering from a condition. Also, the yearly allowance for medications my dog takes on a yearly basis (flea, tick, heart worm) is a paltry and totally inadequate amount. I will think long and hard about continuing this coverage.
Response from Spot Pet InsuranceOct 4, 2023
Hi Tina, we’d like the chance to clarify anything you may be frustrated about. Our plans cover unexpected accidents and illnesses that may happen to our pets. Our preventive care coverage options help cover your pet's annual routine care. We encourage you to call our team at 1-800-905-1595 with any questions or concerns you have.
Darian B.
The Preventative "Wellness" Platinum plan reimbursement is nowhere near what you get charged by your vet. NONE of the money I've paid my vet has been applied to my deductible (which is $900 this year). They say they don't have waiting coverage when they absolutely do... and the website says there customer service line is 24/7 but it's not. I shouldn't have to make a call to cancel my policy but there's no way to do it online - yet you're not even open right now?! Such a waste of money. Purchase elsewhere - Spot Insurance is spotty at best.
Response from Spot Pet InsuranceOct 4, 2023
Hi Darian. This is not the experience we aim to provide. Please accept our sincere apologies for any inconvenience caused. Our team is actively looking into this and will ensure your concerns are addressed promptly.
Natalie F.
WHY ARE YOU INCREASING UR RATE AFTER ONLY ONE YEAR???
Response from Spot Pet InsuranceOct 2, 2023
Hi Natalie. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm).