Summer
My experience has been acceptable until recently making them great
My experience has been acceptable with Spot until recently last month I lost my best friend of 8 years. Spot answered all my questions and concerns regarding his coverage and overall policy information. The representatives were very responsive and respectful. They didn't transfer me to 4 different people or place me on several holds during our conversation nor was I rushed off the phone like other companies. Even after the called ended I received a voicemail from a representative who informed me that she'd heard of my recent loss and the remorse in her voice was so genuine that it brought me to tears. Spot has made my experience with insurance vastly different.
Response from Spot Pet InsuranceFeb 5, 2025
Hi Summer. We truly understand the difficult time you're going through and really appreciate your kind words about our representatives. It's heartwarming to hear that they were able to provide you with the support and information you needed during such a challenging period. We strive to make our customers feel heard and understood, as most of us are pet owners ourselves and can relate. We're glad that our representatives were able to offer you a positive experience following a difficult loss.



