Spot Pet InsuranceReviews of spotpet.com

We haven’t gotten any of our money back and when asked for documents we provide them, and then are asked again for the same documents. Even the vet was confused.

I wish that there was a 0 star option. DO NOT RECOMMEND. I obviously had no difficulty signing up and setting up payment information but everything else was 100% dissatisfactory! I submitted a claim for an ear infection identified at the puppy #2 visit. I submitted the itemized bill the same day as the vet visit. Spot requested information/documents directly from my vet. My vet sent the requested information on 3 separate occasions (ALL within 10 days of the visit); however, Spot DENIED AND CLOSED the claim stating they didn’t receive the information. I emailed Spot using 2 of their email addresses - no response was received. I called on 2 occasions and spoke to representatives who said they would assist BUT they did not provide me with any documentation and the app showed no changes/updates over a week. I didn’t expect a reimbursement- I did expect a statement that the paid amount for the ear infection would be applied toward my deductible. But, NOTHING. So, I canceled and re-enrolled with a different insurance company.

difficult to cancel

Spot pets insurance was great to have for peace of mind for the past 3 years. However 3 months ago when my plan renewed, I find that they doubled my price for my two pets, going from 101 a month to 204, and all they send is one lousy email claiming my premium MAY change. After calling to cancel, and request a refund due to this shadyness, I was denied anything, hence leaving my review here.

Have a 4 month old puppy and even though we pay for the enhanced coverage for routine visits, this worthless insurance covered one visit for routine shots and that's it. The follow up appointments for the additional shots in the series were not covered. For $120.00 a month, one would expect that more was covered, but instead we've been defrauded. I've written my member of congress asking for government regulation on the pet insurance industry.

My issue isn't what happened this time but it was for a claim I filed in October last year. My vet and I received numerous requests for records that had been sent to Spot at least 4 times from me (don't know if vet provided or not). Then the claim was denied b/c of the records not being received. I used the correct email each time. I called Spot for help and was told each time that someone would expedite the claim or they'd call me back and nothing ever was done. It was extremely frustrating, to say the least.

Honestly useless. Web portal is terrible. Paying a fortune and NOTHING is covered.

A COMPLETE SCAM! I had the gold package and paid $95 a month for years. They would not cover the surgery that my dog needed for an injury to his LEFT back knee because he had trouble-not an injury-with his RIGHT back knee years ago. READ THE FINE PRNT VERY, VERY CAREFULLY!