Spot Pet InsuranceReviews of spotpet.com

The claims process was time consuming and inefficient. There was a lot of miscommunication and it took too long.

Don’t waste your money. Paid for accident insurance never thinking I’d have to use it. Day came where my dog had a serious injury due to an accident. My claims were denied over and over. Had to gather medical records and got letters from my vet giving their professional opinion that it was an accident. No matter what I did they refused to cover my claim.

Cant find email to send a complain. Can only call through M-F on a certain time. Need further explanation on one of my claims.

I had spot for a year never used them once.. I paid for the highest plan I could get my 4 year old American Staffordshire. It was $85 a month. Looked at my bank statement today and see they’re charging me $138 now? My plan almost doubled for NO reason. The company is obviously not doing well if they need to stick it to the customers like this. I wouldn’t use this company.. Better ones out there? Their response, they want to clarify why they doubled my rate when I’ve never even filed a claim all year? How bout let me clarify, your price gouging. Stick your insurance. I’ll find another company

UPDATE (2/21/24): Spot Pet Insurance attempted to remove this review from Trustpilot since it was not 5 stars. I had to verify my account information three times in order for the review to stay (once should have been sufficient). It should be known that the reason this company has high reviews is that they remove low rating reviews!!!!! I called this company several time both prior to signing up and after to confirm coverage for my cat. I will also say that every single person I spoke with on the phone was extremely rude. They then denied my claim without any explanation. One of the symptoms my cat was seen for was preexisting but the other was treated before enrollment (which I confirmed would be covered and the customer service people lied to me). They need to provide an option to re-submit a claim for further review and provide written explanation on why claims are denied. I will be canceling my service ASAP. I am SO disappointed that I paid for a full year up front. Complete scam.

So far I’ve paid $8000 and just dog medical bills and they haven’t covered not one thing. I’m always declined and on review this place is a scam. I would never recommend anyone to go here. look for affordable insurance else where there’s many out there. I’m canceling my plan today.

I called this company several time both prior to signing up and after to confirm coverage, as one of my dogs has a hereditary deformed leg. I was told multiple times that hereditary conditions are covered and that even if it is considered a pre existing condition (when the issue presented, he was examined, no treat given at time, just told that at some point it would likely cause him issues), the issue would be covered as long as the animal had not been seen within 6 months after the start of a policy. I signed up with this company 9 months ago. Now my dog is showing signs of discomfort due to his deformed leg. I called again, explaining everything, and was assured he was covered. I had him seen by his regular vet who referred me to a specialist. The specialist needed a CT Scan to determine the best course of treatment. I submitted my claims, calling each time (3 Claims in all) to confirm that the condition would be covered as it was hereditary and it has been 4 yrs since he was seen for this specific issue. All claims were declined. THIS IS A TERRIBLE COMPANY. They mislead me in every way possible and are obviously only interested in getting as much money as possible from people as they can before they wise up.

Take to long to process claim and give money back. I am low income single mother I need every dime as soon as possible and this company obviously do not understand the urgency of getting someone’s money back