Spot Pet InsuranceReviews of spotpet.com

they need additional medical notes for everything, even when you attach records for a year. terrible. do not recommend at all. aspca insurance was much better.

Biggest waist of money if had. They took months to review my dogs surgery just to decline his treatment - not only I called several times about it, they just assured me they would reopen the case and never explain to me why. The insurance denied coverage eventually 2/3 months later and by then i had already spent hundreds of dollars on this insurance for no reason. If i could give them a lower number i would. Although customer service was nice they were not knowledgeable and couldnt help me. I tried to get to the manager only to never gewt a response back - seemed like on purpose so I would continue to pay premium insurance.

Bad start to the relationship with SPOT. We got a 8 week old pure bred Great Dane puppy. We signed up for SPOT day 1 of bringing him home. Unfortunately, at his 11 week birthday de developed loose stools and diarrhea with a cough. this was concerning so we took him to the vet multiple times. I let the vet run whatever diagnostics they believed to be needed to sort him out and then submitted the claims to SPOT to go again our $1K deductible. Spot denied the claim, saying they needed his "ENTIRE CHART" (keep in mind, this is a brand new PUPPY! I had the vet directly email them the chart and CC me to make sure it was done. SPOT as continued to sit on the claim for weeks. They won't even need to pay out for this claim! this will only go against his deductible! We had Nationwide Pet insurance with our last dog and for 10 years we had zero problems and rapid claim processing! never once did Nationwide ask for a "Chart" from the vet, only the itemized invoice from the vet. I am stunned and repulsed by this experience and will be looking for alternative insurance for our puppy. This was NOT a good way to start our relationship SPOT!

Cancer, once a tumor is removed and there are no other tumors present, IS NOT A PREEXISTING CONDITION! You take forever to handle a claim and you want 6 months of records that had to be sent three times! I’m not happy with this company at all and will be canceling and going with another company.

Have been waiting for a reimbursement and cannot get any help. Total waste of money.

Worst pet insurance I have ever used and will not ever use again if I decide to get another dog. Their reimbursement policy is repulsive. The reason why I say this is because for their annual spending limit of 2500 is ridiculous especially if your pet gets cancer like mine where each treatment is $900 every 3 weeks so you can imagine that 2500 is going to run out pretty fast. Then when you hit that thresh point they will only reimburse 100 for a $900 bill, truly ridiculous. These people do not care about your pet just another insurance company stealing your money monthly on a horse s*** policy. Stay away and look elsewhere unless you want to have them force you to decide whether to treat your pet or not. So to Spot your organization is garbage just like the current state of this administration.

I’m sorry but stay away from this company. Have paid premium for months and months. First claim was refused for an ear infection that they claimed was an existing issue. He has had multiple ear infections, so it was a new ear infection, Second claim was also refused. Got my dog neutered spent over $600. I pay a higher premium for up percentages then because I didn’t pay the top premium price that is also not covered, this place is ripping people off !

I gave them one star because they didn't have anything less than this. It has been a complete nightmare with my claim that was well over $1,000 to take care of my pet. They insist that there are medical records that are required and I keep telling them and informing them that what they're asking me or what they want from me does not exist there are no medical records from a vet that they believe I had taken her to. I really thought that we were going to be able to work it out I've been on the phone with them every other day for the last 4 weeks and every time I get off the phone call I am guaranteed that they will now continue the processing and I will get my refund but that still doesn't happen so I'm going to cancel with spot insurance