Spot Pet InsuranceReviews of spotpet.com

IT WAS A ROCKY BEGINNING. UPLOADS DIDN'T MAKE IT TO BILLING, TOOK FOREVER FOR YOU TO CONTACT THE VET,AND OFTEN DIFFICULT TO UNDERSTAND THE CUSTOMER SERVICE REP. BUT LUCKILY THAT HAS ALL BEEN RESOLVED, AND IT IS SMOOTH SAILING NOW, FROM SUBMISSION OF CLAIM, TO REVIEW AND PAYMENT; A BREEZE!

I had a difficult time getting my claim processed and approved. I think Spot Insurance needs to realize not every dog owner has the complete medical history of a rescued/adopted/rehomed dog. After many attempts a phone call and frustration my claim was accepted. I am hoping moving forward it will be easier. If not for this issue I would have given 5 stars

I just love how quick and easy it is to file your claims. It's a good idea to have pet insurance it really does help

Great, except with one thing. Considered micro chipping as an accident. Therefore that charge was put toward a deductible. I consider this as preventive not an accident.

When I was the previous pet insurance, they only covered accidents and new illnesses. I like that this pet insurance not only covered accidents and newly discovered illnesses, but, preventative care, exams, and vaccinations as well. Also, my reimbursement was disbursed in a timely manner than when I was with a different provider.

So far I’m happy! The only reason for 4 stars and not 5 was due to a confusing phone call. The 1st time I called with questions I was delighted to get such a helpful woman to help me out. I felt she listened and shared a lot of great info. The 2nd time the agents accent was so strong, the response was terse, almost robotic. Made me wonder if customer service was changed to another country. I hate explaining issues to someone who doesn’t understand my language very well. Especially when it deals with an expensive health concern.

Great custumer service, very attentive staff that helped me with all my questions.

All my questions were answered on every call I made. The first claim took awhile though even if I uploaded all the docs but I think it’s the vet that took awhile to respond to their inquiries.