Spot Pet InsuranceReviews of spotpet.com

Glad I'm getting most of the coverage

Monthly cost for my pet’s insurance is reasonable, reimbursement for wellness procedures (vaccines, etc.) needs to reflect the current inflationary costs, and the app claim form is easy enough. My very first claim for a wellness visit was a hassle. Had to call and speak with a representative to get it sorted out. Disappointing, but since then my other two claims for wellness items has been hassle free. Processing and reimbursement for my last two claims has been fast and hassle free. Explanation of benefits paid is for all purposes is essentially nonexistent. Really explains nothing. Needs to be more explicit. Overall so far not a bad experience, but there is room for improvement. My daughter has a brand name pet insurance competitor and she pays almost twice the cost. They may provide coverage for more items and reimbursement are slightly higher, but every claim is a hassle. So in comparison I can’t complain too much, as Spot hasn’t been too bad.

Good turn around time with claims

The reason why I chose this insurance is because they accept dogs of all ages and if you choose to insure it full coverage they even cover pre-existences. Recently, one of my dogs had an accident and needed surgery. It was a very expensive procedure and if the insurance had not covered 90% we would not have been able to give our pet the care it needed. Today I only have one complaint and that is that the time it takes for them to review the cases has increased and it is no longer as fast as it used to be, however they continue to comply with the most important thing for me which is to take care of my pets

It was super easy to submit a claim in the portal! I was able to complete the process in under 5 minutes! Spot also turned around the claim very quickly and I received an approval in under a week! My only reason for 4 stars instead of 5 is that I wish it covered more. The Canine Influenza shot series is pretty standard now and is required here by all groomers and boarding, but this isn't a covered vaccination. This appears to be a policy gap when covering wellness items.

The process was quite simple and straightforward! One less thing I have to stress over.

Claim reviewed in a timely manner. Explanation of Benefits very easy to understand. Reimbursement fast.

Prompt response and process claiming. Personal customer service experience.