Spot Pet InsuranceReviews of spotpet.com

The reimbursements are wrong. I never had this problem w Pumpkin

they are horrible at giving your reimbursements thinking every thing is from allergies not even legitimate what they do to the customers but i will get an attorney to make sure they don’t make it harder for me then it is already

when calling for help with filling out paper work for refund on 2 dogs wellness check-ups, the heron I talked with gave me wrong fax number, wetting things in a whirl wind because I had to do all over and e-mail everything and take pictures to send. I had to look for help to get that done as was not sure how to do it. Send everything in after several calls and nothing getting done I finally get a refund, only in d out that my vet had put both price together as one for just the wellness check ups, saving me $20. that is how theeir system works showing both on one. I paid $80.00 for both dogs, Bella was $50.00 and Paige would have been $30.00. They paid $50.00 , had I been s separate times it would have ben$50.00 easch, but their billing system is set up differently on their computer and they were unable to separate the 2 charges. (saving you $50.00. as you paid for one dog. yes I am upset, that is $30.00 I am out. And no one seems to understand and it was written on the receipt sent to you. Very upset and then told I have to call my vet and send you another receipt. Their system was set up to give their patients a break when they have more than one dog and they are unable to change their computer set-ups. sorry, but this whole ordeal was very upsetting.

Ditto what ALL of the bad reviews have said - don’t skip them because I genuinely wouldn’t be surprised if this company wrote their own good reviews. They are liars and cheats and will take all of your money and reimburse you none. Look at how many pets on here have allergies - you’re telling me they were all born with them???? This is a fraudulent insurance company!

27 minute call to see why claim was denied and he still needs more time. Almost 24 hours later, Albert NEVER EVEN CALLED ME BACK. He threw out a pre-existing date of 2022 with nothing to back it up. I will be canceling this policy since you want to reject a legitimate $700+ hospital bill.

Said they covered spay, submitted spay claim wrote it off as not covered and getting ahold of appeal is not easy. Prepaid for a year and now I’m regretting getting this. I should have gone with a different more user friendly and available company.

Well... why are all insurance companies seem to be run by scammers? I took my pet to the vet because she was scratching too much and they gave her some medicines, saying it could be seasonal, or a tick bite, or something else. Spot asked me for her medical history, and then denied the claim because they considered it a "Pre-existing condition" since I had taken her two years ago to the vet for an allergic reaction... Well... that is just ludicrous. If I have a flu today, go to the doctor, and 2 years later go to the doctor for a flu, do I have an EXISTING CONDITION??? Of course not!!!!! I would be ok with the money I spent going towards my deductible, actually I expected it, but to be denied on such a ridiculous argument??? They SUCK! If she had cancer, OK, I would understand. But for this? Just dishonest.

I would give it a zero star if I could. They did not help cover anything out of two leg surgeries and we have been paying for two dogs for 6 months and now we will never have spot again. We are young will always have multiple dogs on insurance but never will it be yours again! Let this be a warning to others that you should get a real dog insurance company. Their customer service is basically non-existent as well.