Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 280 reviews with 3 stars · Clear filters

Suzanne Seligman W.
Aug 23, 2022
I went with Spot because of the coverage and turnaround time for reimbursement.
I went with Spot because of the coverage offered but also because they boasted about reimbursement within 3-4 days. It took 2 weeks to get my 1st reimbursement from a dog attacking my dog. I'm grateful he had coverage but wished a claim that was as clear cut as the one I submitted was reimbursed sooner. Same with the claim I submitted on 8/17. It said there was a 3 day turnaround. I know I needed to upload some forms, which I did immediately. I'm still waiting for underwriting and my claim still says I need to upload forms but I already did that and sent in everything I have.
Response from Spot Pet InsuranceAug 23, 2022
Hi, Suzanne! We make every effort to process claims as quickly as possible and will update the status in the Member Center as your claim continues through review. We’d be happy to discuss your claims in further detail/help you out if you’d like to give us a call at 1-800-905-1595.
Report
Melissa S.
Aug 7, 2022
I juat sign up for spot insurance
I juat sign up for spot insurance. It was easy, took me less than 5 minutes, seem promising. The only problem is that I have been trying to access the Spot app and it just loads and tells me "error prossessing my request to check my network" but it ain't the wifi. What's going on. I don't want to have issues before It even starts. If yall can't get an app to work how can I trust you with my babies?
Response from Spot Pet InsuranceAug 9, 2022
Hi Melissa, we are so sorry you are having trouble logging in on our app. Our developers are currently working to fix these bugs and in the meantime you can access the member center here: https://customer.spotpetins.com/portal/
Report
Ruth G.
Jul 21, 2022
too many emails requesting invoices…
too many emails requesting invoices after they have been sent more than once. requesting invoices after the surgery that did not exit. too slow on receiving check on my claim. Submitted 6-16-22 still waiting today is 7-21-22
Response from Spot Pet InsuranceJul 21, 2022
Hi Ruth, we are so sorry to hear you are frustrated with your claims experience. With first time claims, we usually need more records due to needing your pet’s medical history along with the invoices for the specific claim which can prolong the claims process. Please know that we make every effort to process claims as quickly as possible and hope to improve your claims time experience moving forward. Please reach out to us if you wish to discuss your claim in further detail/ have any other questions: 1-800-905-1595
Report
Karen V.
Jan 4, 2022
Expensive and Took forever to reimburse
Expensive and Took forever to reimburse
Response from Spot Pet InsuranceJan 18, 2022
Hi Karen. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
Report
Terri W.
Jan 4, 2022
I seem to have problems with…
I seem to have problems with communication.
Response from Spot Pet InsuranceJan 25, 2022
We sincerely apologize if you've had any trouble reaching us and we’re taking active measures to get back to all callers as quickly as we can. In the meantime, you can also contact us at [email protected].
Report
Jessi
Dec 10, 2021
Pretty good so far
Honestly, I thought that paying the extra $50 for preventative care would cover the whole bill but it didn't.only covered $20 of a $70 shot. Fast reimbursement though.
Response from Spot Pet InsuranceDec 10, 2021
Hi there Jessi, sorry you had some confusion with your preventative care coverage. When you add preventive coverage, you’ll be reimbursed up to the scheduled amount for things that help protect your pet from getting sick. We are happy to hear you are satisfied with our claims processing time and make sure to contact us with any questions! -The Spot Fam
Report
Cady R.
Dec 1, 2021
Spot Pet Ins is very slow to pay…
Spot Pet Ins is very slow to pay claims, even when the claim is using the Preventative policy. Communication with them is frustrating. I'm going to be canceling my policy and going to a different company. It's been almost 2 months since my last claim on Preventative, and still they say they require more information- my pup had been on their policy since she was 12 weeks old, they already have every medical piece of info, but still are taking time to pay reimbursement. Listen to the reviews I should have. Go elsewhere .
Response from Spot Pet InsuranceDec 1, 2021
Hi Cady. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
Report
DaveB
Nov 14, 2021
I can only review the buying process ......
Since I haven't had to use the insurance, I really can't give much of a review. The ability to choose an inexpensive accident only policy was easy and a big plus. Our young collie puppy isn't likely to have health problems now, but we do worry about her the way she runs around the yard. And there's always the possibility of a puppy eating something she shouldn't.
Response from Spot Pet InsuranceNov 15, 2021
Hi Dave, We are happy to hear you are covered with SPOT in case you have a need in the future. ~The SPOT Family🐶❤️
Report