Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 280 reviews with 3 stars · Clear filters
Joshua Sta M.
Taking too long to process claims.
Response from Spot Pet InsuranceApr 10, 2023
Hi Joshua, we’re sorry you didn't have a great experience with your claim’s reimbursement. We’re continually focused on enhancing efficiency and reducing the time it takes to process claims and we appreciate your patience as some claims may take longer than others. Please contact our customer service team at 1-800-905-1595 if you have any questions.
Vivian N.
I'm unable to get registered. It asks me for my email but won't accept it. The page has no directions to go to a trouble shooting page to get help.
Response from Spot Pet InsuranceApr 3, 2023
Hi Vivian, we're sorry you're having a hard time registering your account. We have emailed you some troubleshooting tips to help you with this problem. If you are still experiencing issues, please contact our customer service team at 1-800-905-1595.
Betty M.
I'm still not sure just what is covered. A better chart showing benefits would be helpful.
Response from Spot Pet InsuranceMar 22, 2023
Thanks for your feedback, Betty. We do apologize for any confusion regarding your coverage, as we strive to be as transparent as possible about what our plans cover and don’t cover. Please take a look at our comparison chart which can be found using this link: https://spotpetins.com/compare-pet-insurance. We'd love to lend a paw here to help you understand what our plans cover. Please contact our team at 1-800-905-1595.
Debra B.
Cannot rate at this point.?Haven’t had long enough.
Response from Spot Pet InsuranceMar 22, 2023
Hi Debra, we are happy you are covered with a Spot plan in case you have a need in the future!
Penny
I will update after I receive my first reimbursement. I can’t seem to add my checking account for direct deposit, so that is another reason I gave only 3 stars. Customer service is Awesome! The gentleman did everything he could to try and figure out why I couldn’t sign up for direct deposit.
Response from Spot Pet InsuranceMar 13, 2023
Hi Penny, I'm sorry you're experiencing issues setting up direct deposit. I have forwarded your information over to our customer service team so they can further assist you. We are happy to hear you're covered with a Spot plan in case you have a need in the future! - Spot
Customer
Everything was fine and easy to understand. Except when it came to breed. We have mini Aussie doodles. I could not enter this. Had to call you to find out what to enter. Ended up entering miniature Australian Shepard mix.
Response from Spot Pet InsuranceMar 9, 2023
Hi there, we're glad to hear you have coverage for your pups if you need to use it in the future! -Spot
Linda H.
I gave three stars. I don't know how good they are. I submitted a claim and haven't heard back yet.
Response from Spot Pet InsuranceMar 2, 2023
Hi Linda, thanks for being part of the Spot family! You can track your claim at any time in the Member Center. Please feel free to reach out with any questions. -Spot
Tim F.
I have not used Spots services yet because it doesn’t kick in until March 9th and my dog is healthy.
Response from Spot Pet InsuranceMar 2, 2023
Hi Tim, we're glad you're covered with a Spot plan in case you have a need in the future! - Spot