Spot Pet InsuranceReviews of spotpet.com

Reimbursement is timely. No additional communication is done in order to delay payment, as a number of insurance companies tend to do.

Good service so far

Typically they are very straight forward and quick to finish claims. This time however it took longer, in part because I didn't have the full medical records to submit right away. I thought I could start the claim and then go in and add them when they came in. You can't. You can call customer service who will give you an email to send the records to which would have been fine had someone responded to the email letting me know they received them as the rep on the phone stated they would. My claim sat in the 'Queued' status for over a week. I ended up filing a duplicate claim with all the info included in the second claim. The second claim was noticed right away and that kicked the first claim into a processing status. Essentially I had to work around the system to get my claim processed even though the status said it would be worked on in the order it was received. Once it was kicked into processing the turn around was quick. Lesson learned: don't submit a claim until you have everything because it's not easy to go back and add information once a claim is submitted. That should be fixed.

Friendly staff always solved all my problems cared about my pets

Claim experience was very easy.

I do wish the coverage amount was higher. I was given my reimbursement pretty quickly, which was nice and the process was easy

It’s easy to set up and submit a claim. Easy to get support when needed. I’m sure it’s just my coverage but I wished they covered more preventative costs.

Quick response