Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Insurance · Tampa, Florida
Excellent
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Showing 701 reviews with 4 stars · Clear filters
Donald N.
They pay the 80% of my bill that's all i can ask.
Response from Spot Pet InsuranceAug 4, 2025
Hi Donald, thank you for your review! Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST) ~ The Spot Family 🐾❣️
Patricia W.
I thought your process was harder than it needed to be.
Response from Spot Pet InsuranceAug 1, 2025
Hi Patricia, thank you for your feedback. We are always looking to improve and will take your comment into consideration. Please reach out to us if you ever have any questions. ~The Spot Family
Laura G.
Spot has great plan options to choose from. Their online platform is very user friendly, and customer service has also been extremely helpful. I just had a large claim that they processed and reimbursed within 10 days in line with my expectations based on my policy. The only reason I didn't give 5 stars is that the submission of medical records has been a bit difficult, and dealing with that aspect is not easy when your pet has a serious illness.
Response from Spot Pet InsuranceJul 31, 2025
Hi Laura, thank you for your review! Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST) ~ The Spot Family 🐾❣️
Michael B.
It is very easy to use.
Response from Spot Pet InsuranceJul 31, 2025
Thanks for being part of the Spot family! 🐾
Ron S.
Maybe cover a little more of test or medication
Response from Spot Pet InsuranceJul 28, 2025
We appreciate your feedback and are committed to providing the best possible experience. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
Cecily L.
My questions were answered and made sense. I wish Spot, like other insurance companies would cover pre-existing conditions if they could come up with the right price. I was disconnected when I wanted to speak to someone about changing my pets' coverage though.
Response from Spot Pet InsuranceJul 21, 2025
Hi Cecily, thank you for your review! Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST) 🐾❣️
Renata Del M.
The representative I talked to took the time to be sympathetic towards my dog being sick and walked me through the process on how to file a claim. She provided great customer service I wish I remembered her name.
Response from Spot Pet InsuranceJul 21, 2025
Thank you so much for your great review Renata! We are glad to hear your pup is doing better, and are grateful we could be there to support you when it mattered most. ~ The Spot Family 🐾
Suzanne G.
Claims were fast and easy.
Response from Spot Pet InsuranceJul 21, 2025
Hi Suzanne, thank you for your review! We're glad we could be there to support you when it mattered most. ~ The Spot Family 🐾❣️