Spot Pet InsuranceReviews of spotpet.com

The app advertises an average turnaround time of 3-5 days, but that was not my experience. Also, I kept getting emails and notifications that my claims were missing info or needed action even though I had already submitted everything requested. I called each time to confirm that nothing was needed from me, but kept getting the emails and notifications that said otherwise.

The website never works consistently, and it took multiple attempts across multiple devices to submit a claim. The app is the same.

After sending a photo copy of invoice as requested by Spot I was emailed that I had already submitted a fax of the invoice and could not file 2 times on the same one. That was not what I was doing. Spot notified me the fax was hard to read and could I email a picture of it. So I did.

Good for the cost. I have two cats who got the exact same things done but they get different reimbursements. Also, it's disappointing there's no cover for spay/ neutering procedures.

App did not work to submit claims for several months. Not sure if it works now. I gave up and went to calling directly.

I was initially excited about Spot Pet Insurance, hoping it would be the perfect solution for my pet’s healthcare needs. The idea of having a wellness policy that covers important vaccinations like Rabies and Lyme’s disease seemed ideal. However, my experience has been a mix of satisfaction and disappointment. The main issue lies in the representation of the wellness policy’s coverage. Before purchasing, the policy details seemed to promise comprehensive coverage for various vaccines, including Rabies and Lyme’s disease. This was a major selling point for me. However, post-purchase, the reality was different. The policy specifies a maximum of $25 coverage, but only for one vaccine, not for each as I had assumed based on the pre-purchase information. This was misleading, especially since the website mentioned no such maximums initially, leading one to believe that each shot in a vaccine series would be reimbursed. While I appreciate the coverage Spot does provide, the discrepancy between the pre-purchase promises and the actual policy terms is concerning. It feels like a significant oversight or, worse, an intentional misrepresentation. For a consumer who is not meticulously analyzing the fine print, this can be quite deceiving. In conclusion, while I want to love Spot for its pet insurance offerings, the gap between expectation and reality in terms of policy coverage has dampened my enthusiasm. I believe clearer communication and transparency in policy details would greatly improve customer experience and satisfaction.

The reason for three stars is because most of the time I can’t submit my claim using my cellphone which is very inconvenient. I have to login to my Apple computer and re-submit my claim because my trying on cell phone doesn’t work. Other than that I have no complaints about you.

I like the quick turn around time when I filed a claim. I disliked the lengthy sign up process to file a claim. I dislike that I had to show proof of payment to the vet. Bivvy never asked for that. They just wanted a copy of the invoice I disliked the time it takes to receive claim reimbursement. Bivvy did it faster and better and easier!