Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 280 reviews with 3 stars · Clear filters

Emily
Sep 25, 2026
New to Spot and already having Troubles
New to Spot and my very 1st claim already had some hiccups. I wasn't refunded money that should have been under my plan. Had to file additional claims. The representative I spoke with kept talking over me and made me feel like an inconvenience. Not a great start.
Response from Spot Pet InsuranceOct 1, 2026
Hi Emily, we are sorry to hear that you have had a frustrating experience and would love the chance to look into this further. We encourage you to please reach out to our customer service team.
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Tracey B.
Sep 25, 2026
Refund Issues
I don't like the fact that I had to pay $78 out of pocket for a vet visit and only getting refunded for $50.
Response from Spot Pet InsuranceOct 1, 2026
Hi Tracey, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
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C.R.
Sep 24, 2026
UI and accessibility
there is a distressing lack of a guide how to use the insurance claims or manage pets/etc Its hard to navigate, and even though I tried to apply fhe 10% discount on a new pet, it appears I did not get it. The UI of the apps and site are simple; perhaps too simple.
Response from Spot Pet InsuranceOct 1, 2026
Hi there. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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Claudia I.
Sep 14, 2026
Claims take too long
Claims take too long and there has been times when I've had to call and find out why they are not getting completed. But other than that Spot is good.
Response from Spot Pet InsuranceSep 18, 2026
Hi Claudia, thank you for the feedback. We would love to hear further where we can improve and encourage you to reach out to our team.
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Allen H.
Sep 11, 2026
I dislike the time it takes to get…
I dislike the time it takes to get invoices turned around. I dislike having to speak with someone who can’t speak and/or understand English.
Response from Spot Pet InsuranceSep 18, 2026
Hi Allen. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
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Deborah N.
Sep 7, 2026
Too expensive
Too expensive
Response from Spot Pet InsuranceSep 11, 2026
Hi Deborah, we are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
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CC
Sep 7, 2026
Slow claim process
Slow claim process. Claims take 2 weeks to complete unlike other insurance companies like Trupanion which takes only 1-2 days
Response from Spot Pet InsuranceSep 11, 2026
Hi there. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
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Lynn D.
Sep 5, 2026
Had two claims the same day
Had two claims the same day. The first one was processed in just a few hours. The second one has not been completed yet. I am being told it could take up to two weeks. Seems a little long to be completed.
Response from Spot Pet InsuranceSep 11, 2026
Hi Lynn. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
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