Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 280 reviews with 3 stars · Clear filters
Robert P.
Submitted bill for shots only covered half of the vaccines
Response from Spot Pet InsuranceApr 9, 2024
Hi Robert. We're sorry your claim didn't go as expected. Let's connect to discuss the details and address your concerns. Please give our team a call at 1-800-905-1595 (M-F 8am-8pm).
Michelle M.
It was easy to enter the claim and it was processed very quickly, but as of this date the money hasn't arrived in my account nor have I received a response to the email I sent asking about it. Hopefully I'll have answers by the end of this week otherwise I may have to find other pet insurance.
Response from Spot Pet InsuranceMar 26, 2024
Hi Michelle, we see you've been in contact with our customer service team and we are glad to have made things right! Please reach out to us should you have any other questions.
Efrain M.
The initial reimbursement amounts
Response from Spot Pet InsuranceMar 26, 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions ~The Spot family 🐾🐾
Restore I.
You were great with my refund for emergency care. Really great. But my other claims were basically denied. Reason preexisting condition. I don't think an ear infection in a different ear, different organism, and different treatment is preexisting.
Response from Spot Pet InsuranceMar 13, 2024
Hi there. We're sorry your claim didn't go as expected. Let's connect to discuss the details and address your concerns. Please give our team a call at 1-800-905-1595 (M-F 8am-8pm).
Richard W.
21 March 2024: I’ve updated this experience to say that my most recent claims have been processed in a more timely manner, thank you. Claims take forever to process! I’m talking months and when you submit the receipt it’s never enough information for Spot Pet Insurance to process the claim
Response from Spot Pet InsuranceMar 11, 2024
Hi Richard, We’d like the chance to clarify anything you may be frustrated about and encourage you to call our team at 1-800-905-1595
Valued C.
I’m not sure yet, I have been paying but just sent bills and a quote. I will be able to say more when I see what you are covering.
Response from Spot Pet InsuranceMar 4, 2024
Hi Bonnie, Welcome to the Spot family! Please reach out to us if you have any questions! 🐾
Grieving dog O.
My dog passed away December 14th. There seems to be a lack of communication within the company. It repeatedly said they needed more information despite vet sending records 4 times. Different email addresses were given for where to send records, and they had given my local vet the claim number for the emergency vet out of town, which was a separate claim. After entering the invoice amount of over $1,000. It was changed to $0.00. I had to make 8 phone calls on separate occasions and spoke with a different person each time. Eventually they did reimburse me, but the process should have been so much smoother than it was. Especially when someone is grieving the loss of their loved one.
Response from Spot Pet InsuranceMar 4, 2024
Hi there, We are so sorry to hear about the loss of your pet. Saying goodbye is the hardest part of being a pet parent and we want you to know we are thinking of you during this hard time. We take all feedback seriously and will use this to help improve our processes going forward.
David
We are new to Spot - very slow processing claims
Response from Spot Pet InsuranceFeb 13, 2024
Hi David. We're sorry to hear that your experience with our claim processing did not meet your expectations. We understand the importance of efficient service and are continually working to improve our processes. Our team is available to address your concerns at 1-800-905-1595 (M-F 8am-8pm).