Denise S.
Claims process is long and grueling
Claims process is long and grueling. I have submitted only 2 claims in the 5 months I have purchased 2 policies and each time it has taken over a month to process a claim. And with each claim, I received little to zero reimbursement despite paying for a higher plan to include wellness. Feels like I have been ripped off and I no longer recommend this to anyone and will more than likely not be extending my policy. The only good thing thus far are the customer service agents I work with over the phone. Working over email? Dreadful. I have to call about my claims to get any movement, otherwise I will be told they are waiting to receive medical records, and I send them (i have proof in the email thread they were sent) and I will be told they didn’t receive anything. I also don’t get a response when I ask to be notified when they receive my documents. Super huge fail.
Response from Spot Pet InsuranceJun 5, 2023
Hi Denise, we understand this isn’t the experience you hoped for and we’re sorry to hear it hasn’t exceeded your expectations. We have verified that you have been in contact with our customer service team to resolve these issues. Please reach out at 1-800-905-1595 if there is anything else you need, and thank you for being part of the Spot Family!