Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 280 reviews with 3 stars · Clear filters
Cristian M.
I pay 70 a month and after my last visit the bill was high & i assumed i would be covered mostly more but after the adjustment i was still stuck with 700$ bill witch is still too high even those I'm paying 70 a month!
Response from Spot Pet InsuranceJun 17, 2024
Hi Cristian. We're sorry your claim didn't go as expected. Let's connect to discuss the details and address your concerns. Please give our team a call at 1-800-905-1595 (M-F 8am-8pm).
Mary M.
You should be able to pay faster on claims
Response from Spot Pet InsuranceMay 3, 2024
Hi Mary. We sincerely apologize, we strive to process all claims as quickly as we can. You can contact us at 1-800-905-1595 or email us at [email protected] for updates or questions.
P A.
Disappointed in what Spot chooses to cover and rename services rendered so they do not have to cover vet amount.
Response from Spot Pet InsuranceApr 29, 2024
Hi there. We're sorry your claim didn't go as expected. Let's connect to discuss the details and address your concerns. Please give our team a call at 1-800-905-1595 (M-F 8am-8pm).
Stephany P.
I seem to be having a hard time with my first claim and your payout is very slow. I’ve been going back & fourth about a reimbursement
Response from Spot Pet InsuranceApr 24, 2024
Hi Stephany, we're sorry your experience was frustrating. We see you've been in contact with our team and encourage you to reach out if you have any other questions.
customer
I. Am still waiting on my claim for my dog visit for his shots.This is my first Claim. It has already been two weeks and have not heard a thing.
Response from Spot Pet InsuranceApr 23, 2024
Hi there. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm).
Anne B.
It’s a little difficult to rate at this point because i have submitted my first claim and have yet to receive reimbursement or notification of resolution. I did have to submit additional paperwork to support my claim, which I’m sure caused a delay. All of the representatives that I have spoken with on the phone have been helpful so I expect that all will go well. I will update my review once my claims are settled.
Response from Spot Pet InsuranceApr 23, 2024
Hi Anne, we see you've been in contact with our customer service team and we are glad to have made things right! Please reach out to us should you have any other questions.
Pcasper
The app didn’t work well. It did not allow me to upload all of my documents, despite repeated attempts. I was only able to upload two documents, and my claim was delayed while I exchanged repeated emails with the company explaining that its app would not allow me to upload any additional documents.
Response from Spot Pet InsuranceApr 23, 2024
Hi there. We're so sorry you're experiencing issues and for any inconvenience. Our team is actively looking into this and will ensure your concerns are addressed promptly.
Pam C.
I have a little dachshund named Bella. She is very smart and the sweetest dog I've ever had, but she has IVDD. She has had 2 back surgeries and also has cushion disease. Her medicine for the cushions is $190.00 a month. It would be nice to be able to get the insurance. But once again we can't because her illness is pre-existing. Maybe one day (which I doubt) someone will accept little dogs like Bella that have pre-existing illness's.
Response from Spot Pet InsuranceApr 9, 2024
Hi Pam, we completely understand how tough it can be when you’re caring for a sick pet. Like most providers, Spot plans don’t cover pre-existing conditions, however, you can still enroll your pet in a plan for help with new, unexpected accidents or illnesses down the road. Our team is here to answer any questions you may have at 1-800-905-1595.