Spot Pet InsuranceReviews of spotpet.com

Response from Spot Pet InsuranceSep 1, 2023

Hi Andrew, thanks for taking the time to leave this feedback. After a new pet parent joins the Spot family, we send an email confirmation containing your policy details and some tips on registering your account. You can also access your policy online through the Member Center or on the Spot App. If you have any other questions or concerns, we encourage you to reach out to our customer service team at 1-800-905-1595 (M-F 8am-8pm).

Response from Spot Pet InsuranceAug 28, 2023

Hi Andrea. Please accept our sincere apologies for any inconvenience caused by your recent experience. Our team is actively looking into this and will ensure your concerns are addressed promptly.

Response from Spot Pet InsuranceAug 25, 2023

Hi Cassy, I'm sorry to hear about the delay in receiving your pet's policy documents. This is not the experience we aim to provide. Our team is actively looking into this and will ensure you receive the documents as soon as possible.

Response from Spot Pet InsuranceAug 18, 2023

Hi Margaret, we’re sorry you’re having trouble with your printer. We’ve asked our customer service team to send you a copy of your policy in the mail. Please let us know if you need anything else, we’re happy to help! 1-800-905-1595 (M-F 8am-8pm)

Response from Spot Pet InsuranceJun 22, 2023

Hi, Vanessa. We’re sorry that your recent experience did not exceed your expectations. Transparency is important to us in all aspects of our coverage, and we take your feedback very seriously to continuously improve our processes. Our team would like to learn more about your experience and offer any help or clarification we can. Please call our customer service team at 1-800-905-1595.

Response from Spot Pet InsuranceJun 22, 2023

Hi Melvin, thanks for your feedback. We’re sorry you had this experience and we'd love to lend a paw here to offer any clarification we can. Our customer service team has made attempts to contact you to further examine your policy and past claims experiences with you. We encourage you to give them a call back at 1-800-905-1595.

Response from Spot Pet InsuranceJun 16, 2023

Hi Jen, we are so sorry to hear that your experience so far has been below exceptional. We'd like to take a deeper look into your claim, but unfortunately, we can't locate your account. Please call our customer service team at 1-800-905-1595 so we can address your concerns.

Response from Spot Pet InsuranceJun 5, 2023

Hi Jessica, we’re sorry you had a negative experience with your claim’s reimbursement. We’re continually focused on enhancing efficiency and reducing the time it takes to process claims and we appreciate your patience as some claims may take longer than others. We see this reimbursement was sent on 6/2/23, so you should be receiving it shortly if you haven't already. Please call our customer service team at 1-800-905-1595 if you have any other questions.