Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 189 reviews with 2 stars · Clear filters

Roger N.
Sep 21, 2023
The price I was given was $69.00+$2.00…
The price I was given was $69.00+$2.00 total $71.00 and after one year went up $20.00 to $92.00. This is close to a 30% increase. I don’t think this is a bait and switch but it seems to look like it. The coverage has been excellent.
Response from Spot Pet InsuranceSep 25, 2023
Hi Roger, thanks for giving us this feedback. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm).
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christina C.
Sep 20, 2023
Price keeps going up every year by alot
Price keeps going up every year by alot
Response from Spot Pet InsuranceSep 21, 2023
Hi Christina, thanks for giving us this feedback. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm).
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Luis L.
Sep 20, 2023
Can't quite give you more than this…
Can't quite give you more than this because your website to submit claims sometime works and most of the time it doesn't. Frustration overshadows your good product. Sorry
Response from Spot Pet InsuranceSep 21, 2023
Hi Luis. This is not the experience we aim to provide. Please accept our sincere apologies for any inconvenience caused. Our team is actively looking into this and will ensure your concerns are addressed promptly. If you have additional questions, please don't hesitate to reach out directly at 1-800-905-1595 (M-F 8am-8pm).
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Paula
Sep 20, 2023
Prices go up high each year your pet…
Prices go up high each year your pet get older
Response from Spot Pet InsuranceSep 21, 2023
Hi Paula. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm).
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Gabriella R.
Sep 16, 2023
Deceiving
Barely covers anything
Response from Spot Pet InsuranceSep 17, 2023
Hi Gabriella. We're truly sorry to hear about your dissatisfaction with your experience. We take all feedback seriously and aim to address concerns professionally. If you have specific concerns you'd like to address, please call our team at 1-800-905-1595 (M-F 8am-8pm) so we can best help you.
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Anthony C.
Sep 15, 2023
I haven't heard or received my check…
I haven't heard or received my check from Spot insurance? They emailed that the check is on the way weeks ago?
Response from Spot Pet InsuranceSep 18, 2023
Hi Anthony, thanks for letting us know. We've sent your feedback over to our customer service team and they'll be in direct contact with you shortly. If you have any other questions, don't hesitate to reach out at 1-800-905-1595 (M-F 8am-8pm).
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Katie B.
Sep 14, 2023
Not Great
I feel like a lot of the stuff that should be reimbursed isn’t… I just hit my deductible in Sept, it’s really annoying, planning on switching to another pet insurance
Response from Spot Pet InsuranceSep 15, 2023
Hi Katie, we're genuinely sorry to hear this has been your experience thus far and would love the opportunity to address your concerns. Our team is actively looking into this and will contact you directly. We appreciate you bringing this to our attention.
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Haley
Sep 10, 2023
First year was good…
First year was good…. We had 2 claims on my 3 year old dog. Claims process was straightforward. When my policy auto renewed this year, they raised my premium from $40/mo to $70. It’s a huge jump and not something I’m willing to pay. I’ll be switching carriers.
Response from Spot Pet InsuranceSep 11, 2023
Hi Haley – We do our best to keep our plans as affordable as possible while still being able to support customers in seeking the best vet care. Rate increases account for increased pet age, advancements in vet technology and rising treatment costs, the general cost of care in your area, and several other factors. All premiums are based on rates filed with your state’s Department of Insurance, and we work to keep our premiums competitive. Please call us if you would like more information or options for your pet’s specific premium: 1-800-905-1595.
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