Spot Pet InsuranceReviews of spotpet.com

The app is easy to use. Claims are processed quickly and payment can be made directly to my bank account.

Very easy to use and refunds are processed in a timely manner.

Spot has reimbursed me, or updated me on claims quickly. They also have live, helpful people to speak to when I call. I've had their insurance since Oct. 2022 and haven't had any problems to date. Keep up the good service!

This insurance has made it easy to submit the claims, I just uploaded my dogs vet bill and go from there. I do not like how much the month bill goes up per month when renewal comes around but for the claim process, it has been easy.

I had 2 major issues with this insurance but they have so far covered my recent claims. The first big issue I had was after activating my accounting and waiting the 14 days I was approved to start submitting claims. But then after submitting a claim I was told my cats were not of age at the time I activated my plan so the coverage date would be pushed back and therefore my claims were denied. I ended up loosing a lot of money over this and I found it extremely frustrating that I would not be reimbursed for a mistake made by the company. They should have never approved me for coverage in the first place if I wasn’t qualified. The second issue I had was that the insurance would not process my claim because they kept requesting records from before my pet was even born. It was impossible to get ahold of someone and they definitely outsource their call center so it is hard to communicate and get issues resolved. Eventually that dispute was settled but I was so close to canceling my plan due to these issues. I’ve invested a lot of money into this insurance and the reviews are good so I’m hoping I don’t ever run into any major issues ever again.

Very easy to file claims. Once I received the invoices from my vet, I was able to log in and file. The one thing that I didn't realize was I only had 270 days to file, I unfortunately thought I had the calendar year to file. I lost out on all of the preventive services because they were at the start of 2025. This won't happen again.

The Spot associate that talked to me on the telephone yesterday was quite helpful. She helped me evaluate what I need for my two fur babies.

Processing time for my claim was good. I had to print a claim form, fill it out and send a copy by email. The online portal didn’t work for me for submitting my claim. I’m not sure why they wouldn’t pay for sales tax or medical disposal fees, but those were minimal, so overall, I gave them a four star review.