Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance Reviews | Read Customer Reviews of spotpet.com

Spot Pet Insurance reviews

Showing 280 reviews with 3 stars · Clear filters

Roverbey
Jun 21, 2025
Disappointed with the return
After spending $230 on a a yearly exam and vaccines. I would expect to get more than $100 back. This is not the first or the second time this has happened. I very seldom use the insurance and feel you should get more money for keeping your pet healthy.
Response from Spot Pet InsuranceJun 24, 2025
Hi there, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
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Renee V.
Jun 7, 2025
For what I paid out
For what I paid out, didn’t get much back.
Response from Spot Pet InsuranceJun 16, 2025
Hi Renee, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
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Sage’s G.
May 31, 2025
Good But Could Be Better
I had Bivvy previously and think it is unfair that all my pet’s allergies that were covered under Bivvy are now considered preexisting conditions under Spot. In addition, for as much as I spend on Sage’s insurance, I feel that I should be fully reimbursed for all charges associated with his annual wellness exam.
Response from Spot Pet InsuranceJun 16, 2025
Hi there, we understand the frustration when claims are denied. We do our best to be transparent regarding our Pre- existing conditions policy. Much like other providers, our plans don’t cover conditions showing signs before your coverage starts, as documented by your vet. For further assistance, please call our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).
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Andrew
May 29, 2025
Is Pet Insurance Worth It?
I believe the turnaround time for reviewing a claim is fast. However, the reimbursement isn't that great. I'm considering just putting my money into a savings account. Seems much better. I pay over $175 a month in 12 months that is roughly $2,100.00 a year. My recent vet bill was $435 for his senior wellness exam. I was only reimbursed $175. Doesn't pay my credit card down at all. That's why I think it would be better for me to just put my monthly payment into a savings account. Then use that money to pay my vet bill. That will keep my credit card bill down.
Response from Spot Pet InsuranceMay 30, 2025
Hi Andrew, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
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Naoko B.
May 26, 2025
Submitted claims disappear
It’s easy to submit claims but sometimes I have to submit the same claims multiple times. The claims I submitted don’t show in the app or sometimes they seem to disappear.
Response from Spot Pet InsuranceMay 28, 2025
Hi Naoko. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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Jo G.
May 22, 2025
It’s really difficult
It’s really difficult, to submit to you because you don’t seem to understand the invoices that my Veterinarian sends. So it’s very frustrating.
Response from Spot Pet InsuranceMay 28, 2025
Hi Jo, we’re very sorry to hear this was your experience. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
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KH
May 16, 2025
Response to claim was quick, but not efficient
Response to claim was quick, but I had to submit twice due to prepayment for one test. I understand the service was not yet rendered, but I wouldn't have paid if I did not intend to drop off the sample. Why make me submit twice... the amount was paid.
Response from Spot Pet InsuranceMay 19, 2025
Hi there, thank you for this feedback! We are always looking to streamline our claims process for our customers and definitely will take this into consideration as we continue to improve.
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Michele R.
May 10, 2025
reimbursement schedule is too low
The reimbursement schedule is too low. It needs revision to raise the % higher
Response from Spot Pet InsuranceMay 12, 2025
Hi Michele, Spot plans are fully customizable with reimbursement percentages ranging from 70-90%. Give us a call at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST) to discuss further with a member of our team!
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