Spot Pet InsuranceReviews of spotpet.com

I wasn’t happy about the amount I was refunded after I filed my claim.

I cancelled the policy and they billed me rwo months and will not REUND me I can certainally recommend Lemonade pet Insurance cheaper better coverage service customer service excellent and you will be very happy I would never recommend SPOT over priced more than most insurance companies

I expect 70% of my bills not 55.85% that you changed it to. I expected $1,731.10 which is 70% of my costs you gave $1,381.49 that is 55.85% not 70% and you increased my rates . I am not satisfied with your policy of not paying what you advertise. I will tell everyone you lie!

My claim was completed on September 5th and I was told it would only take 1 to 2 business days to receive that reimbursement. Here it is September 11th and they cannot provide a confirmation number nor ensure me that the funds have been sent. I was instructed to call my bank. My bank mentioned that there was not anything pending from this company. I am getting the run around and still no explanation provided.

The app is hard to use. It won’t let me go back to an original point. Frustrating!

I haven’t seen any email about my first claim? I don’t know what is going on with it. It would be nice to give a response on it.

I have been disappointed so far with my experience trying to get my dog’s vet visits covered. I rescued my 8 year old dog in December 2023. She had been surrendered with little information about her history. Even though Spot reached out to my vet and both my vet and I provided all the information available, they kept asking for more. It took phone calls and multiple submissions to make any progress. I’m hopeful now, SIX months later, that all future vet visits will be covered per my policy.

I have had SPOT for 4 years plus now. Initially things went "ok" with claims, until now. I submit a claim and they are sitting on it. I have now sent 2 emails with the current clinical and treatment plan from my vet; while on phone "oh it's not coming through....I sent tit again,,,,,reluctantly, after about 1o minutes "Oh we have it now"; BOTH days I was given this nonsense. After I sent first email I get an email response that it will take 2 to 4 weeks for them to process my claim!!!!!!!!! This is absurd. I am being treated like I'm trying to get something for nothing. Not sure I will continue with this company after being treated this way. VERY VERY DISAPPOINTED IN SPOT AND THE WAY I AM BEING TREATED. My dog has been sick for couple of months now and vet trying to figure out what is wrong. I wasn't treated this way with my previous claims. UPDATE: A day or 2 after I wrote this the claim was processed and approved and I have received my reimbursement. Nothing was said about my review here. Thank you for taking the time to respond now.