Spot Pet InsuranceReviews of spotpet.com

Spot this company seriously monitors people's reviews and will take down most negative ones but also leave enough to make them look realistic. In my opinion, this is one way that they intimidate you and they have tried to do this on trustpilot. To have my reviews removed. Spot has committed insurance fraud and all staff I've contacted as blown me off for weeks if not months. If Spot replies to this comment, then it will be proof positive they only care about saving face and don't give a darn about me and my pet. Also, every single time there is a bad review, someone posts a 5-star review pretty much an hour after Spot replies. I believe they are paying for positive reviews bc the timing reveals a pattern AND bc Spot clearly does shady things to preserve a rapidly deteriorating reputation. Cesar Milan will not save you and it looks like he revoked his support of your company anyway. Creepy bunch.

I would say I could have spent less without the insurance. They covered practically nothing so when you pay the entire year up front and they hardly covered any of the visits. I would say look for a better insurance company.

Respond well, reimbursed claims a bit slow, but overall a good company

Follow up from November. Absolute scam paid the policy in full, Spot Pet did not pay any of our claims, all claims submitted multiple times by our local veterinary and complies with Spot Pet Policy. Filing in small claims court, absolutely a scam. Awful phone service, after many hours of calls and re submitting of all of the claims, the supervisor scheduled to call us on 11/28, no call no show. Stay far away from this company. SCAM !!!!!!!!!!!!!!!!!! Papers have been notarized as I informed 3 representatives that we were filing in CT small claims court, you can call us at 860-280-1388, review and pay the 3 invoices asap or on 12/15 I will proceed with the filing process, I also emailed you a copy of the CT small claim information. Unacceptable at every level especially management level. I will submit all vet invoices and our service agreement on this website for proof of their scamming customers

I had a very disappointing experience with Spot Pet Insurance. They denied a claim coverage for Shylah's tooth, claiming it was preexisting when it was not. I paid for coverage expecting help with unexpected veterinary expenses and instead felt misled and frustrated. Based on my experience, I do not feel this company is trustworthy and would encourage pet owners to read the fine print very carefully before signing up.

I have yet to have a claim approved they always find some loophole to deny the claims. I’ve called to get clarification and the best they can do it read off a script. I say “does this qualify” and they say well it depends if it qualifies. I requested to be given the documents they are reading that states what is covered (since the policy document is missing details) but they can’t because “it’s internal only”.

Several of our claims were denied claiming incomplete vet reports but my veterinarian submitted numerous copies of requested material on numerous dates

I purchased a dog with benign asymmetric testicles and neutering was not recommended at that time. Months later one testicle enlarged significantly. Spot denied the coverage based on a prexisting condition. The neutering was not recommended or planned initially and was only pursued based on substantial enlargement that occurred well after coverage. I would avoid this company whose top priority is finding reasons to avoid coverage. I was warned but didn't heed the warning about their use of preexisting conditions to justify non payment of a new illness.