Sportsman's Warehouse, Inc.Reviews of sportsmans.com

I place an order online for several items to be shipped to my son for his birthday. My order was automatically cancelled. After 4 days of emails and phone calls, they finally cleared the issue and advised me to wait 24 hours and then try to place my order again. Yeah, that's not gonna happen. I placed an order with another retailer, but now it will arrive too late. Stay away!

NEVER shopping at this store again. The whole Spokane store looks like it's missing half its inventory. Bought a gun online through the website and received an email to set up an appointment for the background check. No problems. Get to the store, find no one working at the registers or customer service, so I wonder the store, heading toward the gun area. Wait for service and then tell the guy that my order is in. We do all the things -- we takes my DL and gets the order. Then he asks me for my WA firearms safety certificate. What? Oh, it turns out they need this before doing a background check, but that was NOT in the email telling me to make an appt. so I can get the background check completed. It's a silly requirement, with about seven screens you need to flip through to get the certificate... so the guy tells me to just do it on my phone. Nope. Not good enough cell service in the store, so I have to go to the parking lot. Tried on three browsers and not working. Go back to the store; ask to speak to a manager. Now we have three guys standing around telling me there is nothing to do but drive home 40 miles and do it and come back. With these gas prices? What can you do for me? Nothing they say. I might just have to get a refund. They shrug. I decide to try one more time -- I walk way out, almost out of the parking lot... and then it works. Go back in and now have to take the background check on a tablet... but then the guy keystrokes everything from the tablet into his computer. What? Then he has me check the form and then the other two guys. Finally, it's all done. ONE HOUR. And then he has the never to make me pay $18 for the background check; no offer of a discount or even free for the mixup. Nothing. This was supposedly the "on-duty" store manager.

More of a buyer's beware. If you purchase an item at a store while traveling thru an area and then find the item faulty, you will have to go back to that store to return it. You cannot return store purchased products online. If that store is hours away, you are screwed!!!

STAY AWAY FROM THEIR WEBSITE STORE! I recently purchased a $3,000 Humminbird head unit that was listed "in stock". I need the equipment ASAP so I paid for expedited shipping. It has been four days since. It has yet to ship and they still have $3,000 of my money tied up in a "pending" bank transaction. Customer service told me that another company is fulfilling the order. THEY ARE SELLING MERCHANDISE THAT THEY DO NOT OWN OR HAVE IN INVENTORY! GARBAGE COMPANY!

“The customer service here is a train wreck. Communication is nonexistent, promises are empty, and nobody seems capable of solving even the simplest problem. It feels like the entire operation is built on indifference and poor management. There are far better businesses out there that actually value customers.”

This company is terrible, the regional manager for the northwestern region is a terrible manager. Unprofessional. This place will gladly waste hours of your time in the hiring process. Don't waste money on a place where they will charge you hidden commission fees.

they charge for express shipping and can't provide a delivery date or a resolution when you inquire..... Stay away from online orders. Terrible customer service

horrible the manager has an attitude and implements his own ideas and blames it on the DOJ of Sacramento. he makes up rules on the spot and says its California law i have friends that work at turners, Breco firearms, American firearms. all say the same thing it's his policies not California's.