John D.
Cancelling completed orders for sale items
I completed an order for an Orvis wading jacket that was on sale, including submitting my credit card and receiving a confirmation email. I subsequently received a message that my order was cancelled because the item was out of stock. Six days later I received an email from Sportsman's that said I left an item in my cart. I once again completed an order, submitted my credit card info and received a different confirmation number. After approximately one week I received a cancellation email for my second order saying the item was out of stock. I went to their website and it still showed the item at the sale price and said it was in stock so I called customer service. The representative hung up on me because she insisted the item was out of stock even though I told her I had it showing on my computer screen at that very moment and it still said it was on sale and in stock. I sent two emails to customer service and have yet to receive a reply. If the product was out of stock and the sale price would not be honored, why continue to show it as available and continue to accept orders? Sale price on an out-of-stock item is great bait to draw you in and possibly get you to buy another product at a higher price. Customer Service is a complete misnomer. I would have given a rating of less than one if that was an available option.