Sportsman's Warehouse, Inc.Reviews of sportsmans.com

Tried buying an item on sale. The order was automatically cancelled for no obvious reason. Normally I might try reordering but the sale was already over. I reached out to customer support who advised that a "verification team" would contact me within 48 hours. Nobody ever did. I contacted customer support again who gave me the same message. A day later I get an email saying that I can't place online orders with Sportsmans and they will only let me buy items in store! No reason given. Needless to say, I wouldn't recommend spending your money here. I won't be doing so any more. I've bought plenty of things from them online before - with the same email address, credit card, address... so not sure what's gone wrong in their company but it doesn't look good. This is Walmart tier customer service.

Customer service does not want to help you. Attempted to order a Henry rifle on-line to be delivered to their Chambersburg, PA store and the software won't let the order go through. First reason was that it said it was "out of stock". So, I called the order line and the CS rep only went through the process that I did on line and said it wouldn't let me purchase the rifle since I was out of state. Note - there are no restrictions on me purchasing this rifle as I live in Maryland and it is an un-restricted item and can be purchased from neighboring states, cash and carry. So, I then called the store and they said there is no reason that I can not purchase the firearm and they confirmed that it is indeed in stock. I asked the store if I could either call in the order or drive up and place the order. The store said that the order can only be placed "on line". They said to call the CS number that I previous called. I called the CS desk again and explained the issue and they went round and round saying that there is an issue with the website and software that is causing the problem. So, great! I said let's put in a trouble ticket. They then said that the local store would have to do that. So here I am attempting to identify and have them fix a problem with the website/software and they refused to even attempt a resolution. What a world we live in. Lazy.

Damn, I wish I saw these reviews prior to spending money at Sportsman’s Worthless Warehouse. We purchased 2 guns joined the loyalty program and only received partial points. No one has replied why we only received partial points, no one has replied how the points work and no one cares to reply. They did say it’s the credit card institution’s fault for not properly reporting our purchases. I call crap on that one. We were a first time customer but now we are a one time customer. Spend your money elsewhere and get the customer service you deserve. I told them if they failed to address my concerns I would go on social media….well, this is my start to social media negative publicity.

Absolute crooks. My ordered was late beyond promised shipping date. When I called to check on my order it was magically sent to payment verification team. I was told I had to wait 48 hrs to hear back from them. They canceled my order without hearing from payment verification team because it was for my safety…. The item is now $300 more expensive, 50 miles further from original store, and I’m not allowed to reorder the item before the verification team reviews my credit card….. aaaand they have my $2,776.54 on hold for a week for an item they canceld.. No direct line to verification team. I will never buy a thing from sportsman’s warehouse again.

I ordered a scope that was listed as "in stock", the order status was listed as pending shipment for a week. I contacted customer service via chat and was told that the items is actually coming from the manufacturer and that would take 7 to 10 days. I requested a refund. I reordered the same scope from "A" and will have it tomorrow for$35 less.

Worst customer service I was there 3times for over twenty minutes 2 to buy a handgun one to buy ammo all the the time eve though they were really slow nobody even looked at me at least at turners they acknowledged you Never going back to this store in Murrieta

I received an email from Sportsman’s that advertised a firearm I had been looking for. I clicked over to the website and made the purchase immediately. That was Feb 28, and my emailed invoice stated estimated pickup to be March 7. On March 9, after having heard nothing further, and when checking the order online it still stated “pending”, I called to see what was up. I was told “the firearms acquisition team was working on acquiring the gun and would be in touch.” Excuse me? You sold me a gun you don’t even have? And you have a team that is doing the same thing I can do myself, I.e. find a gun online? And my credit card was charged? I hung up, found the exact same firearm at another source for the exact same price (although I had to pay shipping), made the purchase, called SW back and said to cancel the order. Now I get placed on hold for a few minutes, and when the person came back on the phone was told the firearms team had been notified and would “attempt to cancel” my order within a few days. Gracious! As an aside, I got an email the next day stating that my new pickup date was March 24, almost one month after placing the order. Folks, this outfit doesn’t know how to do business apparently. They lost me as a customer, permanently. I suggest you look elsewhere for your sporting goods supplies.

I went to your store with my new TX22 that I got from your store to have a reflex sight mounted. Did'nt matter I got it there you would not help me because I did'nt buy the service plan. I have purchased 2 handguns from you since Jan a Kimber 1911 and the Tarus TX22 with plans of buying more not how. Oh one more more thing the guy behind the counter has an ass.