SportRxReviews of sportrx.com

I ordered a pair of safety glasses from SportRX on November 22. When they arrived, the frames were far too tight. This was my fault for not understanding their sizing guidelines; however, when I contacted support, they took ownership of the situation and ensured I got a satisfactory resolution. The path to resolution here was a long one, taking four months from start to finish, and involved going to a competitor for an adjustment, then sending the frames back to the factory when that didn't work, and then finally exchanging them for an entirely different set of frames. They also allowed me to make a change to the lenses at this point, so this required the glasses to be completely remade. Through all of it customer support was helpful, professional, and responsive; and even though multiple support representatives worked on my case over the months it took to get resolved, I never had to explain anything twice or get someone up to speed. They provided assistance in picking out a set of replacement frames when that became necessary and ensured I was getting something that would meet all my requirements. There was no additional charge for any of this, even though it involved a considerable amount of work on their end. In all this was one of the best customer support experiences I've ever had.

This was my second order from SportRx. I'm pretty picky on what I like and don't like, and with Ty's help I was able to get the perfect set of rx sunglasses. I couldn't be happier with the end result.

SportRX did a GREAT job with my sunglasses. I really prefer to have wrap around glasses that protect my eyes from the sun, and these guys are the only ones who can make them for me with my prescription. I'm so glad I found this company years ago. Any time I'm asked about my glasses, I send my friends to your website. Thanks again for doing what you do!

Everyone involved was very professional, knowledgeable, and friendly. Amazing customer service! Joyce and Lisa were extremely helpful in tracking/expediting my order to get the prescription goggle inserts to me in time for my international snowboard trip. Thank you!!

Customer Service!!!! Customer Service!!!! AMAZING!! Bought Sport RX prescription inserts and could not have been happier. The product is amazing works perfect and totally hassle free. Even better was Joyce from Customer Support, she did everything in her power to make sure the product was right and showed up on time!!! Thanks

The customer service- particularly Ellie - was what made my experience outstanding. As I understand it, their prescription lens crafter had trouble with the recommended coatings, which pushed my delivery date past my departure date for our ski vacation. Ellie was dogged daily in informing me of what was happening, and eventually finding a workaround to save my vacation!

I went back for my new sunglasses and they are just as helpful and knowledgeable as they were 4 years ago when I first found them. They have plenty of styles to choose from and he went over all my options clearly. He even gave my current glasses a tune-up while I waited for new pair to be made. I picked up my glasses today and they are perfect! I had a great shopping experience, Thank you SportRx!

SportRx customer service was outstanding. Easy to engage, very knowledgeable and extremely responsive to all of my questions. Would 100% recommend SportRx based on my experience.