SplitSpotReviews of splitspot.com

Worst experience dealing with a company I've ever had in my life. Screwed me over by dragging me along for a full week telling me I was all set for a place and that they would send me the lease and then last minute said that the apartment was no longer available. They offered me another spot and then another with the same result. Fool me three times shame on me, I guess. I'd been staying in an air bnb and they made me run out my reservation thinking I was set. I canceled tours of other apartments because of them and then was left scrambling to find a new place to go the day before I was about to become homeless. Ended up finding a motel (which wasn't cheap) but I was this close to living in my car. And let me be clear, this wasn't a situation where the roommates rejected me, all three spots had no roommates yet, they either didn't know which rooms were actually available or straight up lied. I am NEVER rude to customer service people but this time I snapped and chewed them out over email because, oh yeah, you can't even call them - only text and email. Completely unacceptable to treat a customer or another human like that. Disgusting.

Room wasnt cleaned before I moved in. Wifi didnt work for weeks. All requests were ignored. Kept my deposit despite me leaving room cleaner than when I arrived. Unhelpful at every turn.

I won't rent with them because they demonstrate they are not available to their customers even during the onboarding stage, so how can I trust them to be there for me during a tenancy? The truth is, I cannot. Their non-existent help during the pre-rental stage includes no email, chat, or question ever being addressed; bot answers are all I get, and if it's this bad pre-rental than SplitSpot is a "no go". Trustpilot is wrong to give them 2.9 stars when they only have 2 reviews at this writing, each being 1 star only.

We are having a hell experience with this awful company. My son was given a dirty wet room underground in Boston. The room now was flooded after a boiler broke down. Nobody is willing to contact us by phone and they don't respond to emails. The only emails we receive from them are reminders of future payments. We are told that the organisation is managed by a gang from Guatemala but we will end up taking them to court in the US.

New to SplitSpot, Boston as of June 1. I was given a key on the first day that did not fit any door - the front door of the building, the Unit door handle lock or the Unit deadlock. And was not given a mail key. As a result, I incurred additional moving expenses because the movers could not unload the truck. I had to call a locksmith and was waiting for this person when the local SplitSpot rep finally came to the property at about 9pm at night to knock on the landlord's door so that we could enter using his keys. A few days and communications later, SplitSpot dropped off a set of two keys, which still did not fit the Unit doorknob lock or deadbolt. And no mail key. To this day - 11 days into a lease that I have signed, abided by, and paid fees in a timely fashion - I still have not been furnished with keys that fit. And have not been given any plan for resolution by SplitSpot of Boston. A renter can only enter the building but is still locked out of the unit, except for the kindness of roommates. And SplitSpot continues to avoid their responsibility. Unacceptable, unprofessional and unsafe.