SplitSpotSplitSpot offers flexible leases for private rooms, minimizing the pains of finding and renting an apartment.With SplitSpot, you have access to perks never before seen at fair prices the average renter can afford.We offer comfortable shared homes, flexible leases, and much more to make you feel at home.
SplitSpot (splitspot.com) has 52 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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ED
Fu them can’t redo my lease I will be homeless and need to pay water with them too fu them better to just rent room on Craigslist I hope I get a place soon and the apartment I staying at mad cold and got mine and need to be fix up splitspot do nothing just want money dnt care about peoples I dnt care I was paying 1,300 with all the bills there for a small room
Lisa D.
FILTHY apartment. The house I live in has NEVER been deep cleaned, there are even hair from previous tenants stuck to the walls. CRAZY expensive for what it is. Damages are not taken care of (they send YouTube videos instead of professionals) and we also have a massive rodent problem - they said they would send an exterminator, guess what, somebody came and put up ONE (!) additional trap… no serious solution to the problem! The company does not care at all that people are living in inhumane housing situations. I am considering taking legal actions against SplitSpot mainly because of the health concerns that come with the housing. Please spread the word that people should avoid SplitSpot as much as possible!
MITstudent
Splitspot is there to remind you that every company's core goal is, of course, to make money. Don't let yourself be fooled by the low prices - I rented a tiny bedroom in an unsanitary appartment in Somerville, price was already crazy at $1 244 per month, but I was told Boston is one of the most expensive places to live in America. I rented the place for 4 months. Final bill, with the monthly rent, utility fees, wi-fi, electricity, gas, inspection fee, move in fee, move out fee, service fee, special flexibility fee, website maintenance fee, etc etc, amounted to $6 913. $1 728 per month. This doesn't include the $400 deposit and the fact that you have to pay last month's rent beforehand. And you know what? That pathetic room? It wasn't EVEN furnished. It was also poorly insulated, dirtier than a garage and the basement was infested with rats. There was no air vent over the stove, no table to eat, no microwave. I'm not even kidding. Splitspot service was also very loose. It took them 5 weeks to figure out what i owe them in terms of utilities because of problems with their billing partner. Their only active job basically. And they don't even know what's happening below : they didnt have the right password for the wifi, didn't know that one of my roommates have a dog, etc. Think twice before living in Boston. If you must, find friends and buy something nice to split between trusted roommates.
Response from SplitSpotMar 15, 2023
Hi, We are sorry to hear that your experience with Splitspot wasn't a positive one. It's understandable that you were frustrated with the situation you went through. However, I want to clarify that Splitspot strives to be transparent about our prices and to provide accurate information about the costs associated with renting one of our spaces. We believe in being upfront with our customers so that there are no surprises or unexpected charges down the road. In regard to the billing situation you mentioned, we understand your frustration and apologize for any inconvenience it may have caused. That's why we've taken steps to deal with billing issues in-house to ensure that our customers are charged accurately and in a timely manner. Lastly, I apologize for any inconvenience or frustration caused by our team not getting the wifi password correct the first time. We always aim to provide exceptional service and make sure that our customers feel valued and heard. It's important to us that you have a positive and stress-free experience when renting with SplitSpot. Since we haven’t been able to track down your case if you wish to discuss your experience further you can contact us at [email protected]. Thank you for sharing your experience and insights with us. We take your feedback seriously and are committed to improving our services to provide a better experience for all of our customers. Sincerely, The SplitSpot Team.
Dan
Horrible management of properties. They are unresponsive to emails, and you never know when they might decide to drop the property, giving you a quick turn around on trying to find a new place. If you’re in it for a short term lease, just sublet. Yes, there leases are illegal. Usually unsigned by them. I never received lead law documents that were required by law in Massachusetts. They’ll keep your security deposit for a cleaning service, which is an absolute joke because I had the pleasure of sticking around the place after I had moved out because my friend was still a tenant, and they threw water on the floor and tracked mud everywhere. Truly the most horrendous experience ever. Never again.
Jane
Run away like your life depends on it, because it probably does. I have a very "can do" optimistic attitude and even though I read the reviews I thought "how bad can it really be?". Bad. So bad. No heat in the middle of winter. No hot water when it's below freezing, for days on end. Random unexplained fees. No internet service (had to have someone install it myself). Any maintenance problem you have, they send you a YouTube video or wikiHow article and expect you to do the work of a licensed plumber, electrician, etc. However much money you think you're saving in rent, you will lose in other costs, fees, lost sleep, moving again when it becomes unbearable. This company should be bankrupted in fines from the city but there is no recourse for fighting this slumlord organization. This company is a stain on the city of Boston and should be regulated out of existence. RUN.
Meghan J.
This company is ILLEGAL. They CHANGED THE LOCKS on the doors WITHOUT notice. Tenants were LOCKED OUT OF THEIR OWN HOME. They refuse to make necessary repairs including FIRE HAZARDS. They put tenants in hazardous conditions. I have been in two different rentals under Splitspot. Splitspot is the MOST ILLEGAL company I have ever personally known. They must have the most incredible legal team because they should have been sued about five million times by now. NEVER EVER use Splitspot. EVER.
CJ
This company is not afraid to break the law. I have been waiting for almost two months and have still not received my deposit back from them. The room was in great condition and clean when I left. No one in the company knows what they are doing and will give you flat out incorrect information. They also don't read emails correctly to answer your questions or concerns. I would rate them even lower if I could. Please save yourself some trouble and never rent from them.
Ella W.
Have never had customer service as poor as this before. Never received keys to the building, lock boxes were empty and no codes had even been provided. 6 weeks with broken AC during two 95 degree heatwaves in Boston and after 3 weeks all they did was reset the breaker, AC was never even fixed, I was just moved out. Was then charged for full utilities even with the broken AC, $75 out of my security deposit just to review the property even after photos of empty clean room were provided? Tours of the apartment with no notice given, and we were only informed of any visits after they would have come.
