SplitSpotReviews of splitspot.com

Wow I wish I read these reviews sooner. Dropping their 3rd party utility splitting company and just expect us to pick up the slack. I see they are charging a late fee if the utilities are not signed up for ….. that’s great ! Live with a roommate who continues to break the lease and their response is to move properties. When they should be terminating my roommates lease. Actual customer service response is absolute garbage ! Only emails lots and lots of emails that go NO WHERE. I have given up this was meant to be a short lease for me so I could find a place to live. It’s turning into a nightmare. Save your sanity just don’t do it ! I wish I goggled reviews first !

FREQUENT LOCKOUTS with zero restitution & no support to help you gain entry. I've been locked out of my building/apartment on multiple occasions (+3 times) due to the keypad entry codes not being valid, or the keypads malfunctioning. At first, I gave SplitSpot the benefit of the doubt that it was a one-time issue, but this keeps happening over and over, and I cannot get any assistance from them to ensure this won't happen again. All they do is ask for a video of you typing in the code and then they respond saying the code is active and should have worked. Great, well I'm still locked out... SplitSpot does not have a Support Staff that's available, or willing, to assist in these types of emergencies. So if you're locked out and cannot gain entry into the building that you're paying for, the cost of overnight accommodations will fall on you and SplitSpot will not offer any sort of remedy. I finally contacted my landlord to see if there's a back-up (physical key) form of entry to ensure I will not get locked out in the future. My landlord said "SplitSpot should have provided that at move-in" and when I contacted SplitSpot, they said that's not true and they won't provide physical keys for residences with a keypad even though there's a key slot on said keypad. I then asked how do we ensure this doesn't happen going forward if they won't provide a key and they stopped responding to me even after a few follow-up attempts (FYI - I've tried contacting SplitSpot via phone and have never been able to get through - You just get a VM that's not monitored). Someone in this process is lying, but ultimately it's very disappointing because basic entry into an apartment is something that should be a guessing game. SplitSpot will not own up to their property management incompetency and refuses to provide a back-up key to avoid unnecessary lockouts. If you bought a car and the brakes randomly go out from time to time. Would you continue driving that car? I recommend avoiding SplitSpot at all costs.

What a nightmare!!! The worst rental company anyone could come across, pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. The emails are pointless it's like talking to a brick wall. I Moved to ( 9 Mount Pleasant St ) From pictures that don't represent the actual house, the apt was filthy, rodent infestation which is left to deal with by yourself, It wasn't livable space, I requested to my money back and 4 Weeks later I am still waiting for a responds.

Trying to sign a lease with them but they continuously ignore my emails. Then they had the nerve to send me a survey asking why I decided not to go through with the lease. This is absolutely ridiculous. I have sent several emails asking them to send me a credit and background check after they sent me one for the WRONG location. Their customer service is awful as they purposely ignore you. I am genuinely upset.

The worst rental company anyone could come across! I've had so many issues with them since I moved in last summer, I don't even know where to start. From pictures that don't represent the actual house, to filthy common spaces, rodent infestation which is left to deal with by yourself, to finally them dropping their service of utility management by making it the responsibility of the tenants. This can be a major issue in a housing situation where tenants have limited say in who the roommates will be (you get 2 rejections before SplitSpot assigns a roommate, no matter if you are comfortable with them or not). Also, SplitSpot charges endless monthly fees, apparently to cover their services such as the utility management, which however are becoming more and more limited. Their phone line never works, and e-mailing them feels like having a conversation with a brick wall. SplitSpot is such a handoff company, run by borderline scammers and the well-being, safety and comfort of their tenants is DEFINITELY not their priority!!!!!!

I hate leaving negative reviews (I get that things happen and people make mistakes, plus who has the time), but please read my review as this could be your experience as well. Here's what I have experienced so far: - I was moving/driving +1,000 miles to move into my new apartment with a Sunday move-in date. I reached out to Support the Friday leading up to the weekend and told them I needed my Access Code for the building AND my apartment in advance because I was concerned that I wouldn't be able to get into my building if they didn't send the codes in time. I was starting a new job the following Monday, had a U-Haul rented, and paid movers to help with my move-in so timing was crucial. SplitSpot states that they will send you the Access Codes the night before your scheduled move-in. However, I asked for an exception explaining my concerns about move-in delays and related expenses if I didn't receive the Access Codes on time. They just reiterated that it would be sent the night before and wouldn't accommodate my request. After a few emails back-and-forth in an attempt to get the codes, I gave up and trusted that they would honor the agreement of sending them the night before. Not surprisingly they never sent my Access Codes the night before (checked both my emails thoroughly, including Spam and Junk folders), or the day of, and I wasn't able to move-in until SplitSpot Support finally got back to me the following week. Consider the costs you could incur because you'll have to pay late fees if you're using a U-Haul, lodging until SplitSpot sends you the codes, and if you scheduled movers, they will charge you for the original move-in job plus the secondary job when you inevitably need to reschedule. The real kicker is that I was also charged an "Early Move-In" fee of $25.00 by SplitSpot, which I'm still trying to get explained to me. - My apartment was filthy when I finally got into the building the following week and I had to spend time and money deep cleaning the room. FYI - SplitSpot also charges you a $100.00 "Turnover Fee" when your lease ends and it's unclear what that covers. FYI - my 3rd roommate moved out a few weeks ago, and no one has come to clean that room yet, or notified us of any plans/intentions to do so in the near future. - My lease stated that my first month of utilities were FREE, but again, I was charged for the first month of utilities and I have sent/made multiple emails and calls to Support in order to resolve these charges. Again, no responses. You're essentially bullied into paying these fees for fear of being charged additional penalties for unpaid amounts owed to SplitSpot. - Lastly, my landlord recently dropped SplitSpot and will no longer be using their services. If landlords are dropping SplitSpot as a service provider, that should be a red flag and tells you something is wrong with their level of service. Overall, I was excited to use SplitSpot, at first, because it seemed so seamless, but this experience has been a nightmare. I would hate to see others incur the same financial and time burden. If you can, I highly encourage that you join one, or a few, of the many Boston Facebook groups for housing where you can find an inexpensive place quickly, and avoid dealing with a middleman like SplitSpot. For your own good, do not use SplitSpot.

What a nightmare!!!! I didn’t get my deposit back after moved out on end of January. Don’t even bother renting a place with them. Pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. Most of all don’t even think you are going to get your deposit back!!!!! Called multiple time and send many e-mails .... Nobody bother to call me back or reply back to me. It’s been 2month ever since i moved out, where is my money!!!!!

I pay on time or early. I was without heat for 17 days and had to call an inspector. It was some what fixed then went out again after they took back their 4 space heaters. Now, there are people entering the property and I can not get a hold of the property manager to verify these people. The apartment keycode was not changed. The communication is really bad and stressful. I am supposed to split the bills 4 ways but because they had not rented the other units they want me to pay everything. The furnace when it was broke just ran and ran with no heat. It left a very high bill which they wanted me to pay. I have not found a tenant lawyer for help. This has been a nightmare.